Syler Combs
Indian Land,SC
Summary
At Mixer and Plant Parts, I spearheaded initiatives that enhanced inventory accuracy and customer satisfaction, leveraging my experience in NetSuite, exceptional problem-solving abilities and leadership training from Jon Gordon. My collaborative efforts led to streamlined returns and shipping processes, significantly reducing return rates and improving operational efficiency.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Inventory and Returns Specialist
MPParts
Rock Hill, SC
03.2020 - Current
- Responsible for managing the inventory in a warehouse with over $1 million in parts for concrete mixers and concrete plants.
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in NetSuite inventory tracking system.
- Operated electric forklift.
- Increased productivity through streamlined processes and system efficiency.
- Managed returns inventory, ensuring accurate record-keeping and proper disposal of items within company guidelines.
- Collaborated with cross-functional teams to address product quality issues and reduce return rates.
- Assisted in the development of new policies and procedures for handling returns, resulting in a more organized system.
- Worked closely with accounting department to ensure accurate refunds were issued promptly upon receipt of returned items.
- Led training sessions for new employees on proper returns procedures, fostering a consistent approach across the team.
- Developed strong communication skills by liaising between various departments involved in the returns process.
- Managed warranties and service agreements for returned products, ensuring timely resolution and minimizing company liability.
- Improved customer satisfaction by efficiently processing return requests and providing timely resolutions.
- Supported sales team by providing information on common reasons for returns, enabling them to improve their sales strategies and minimize future issues.
Shipping and Receiving Specialist
MPParts
Rock Hill, SC
03.2016 - Current
- Collaborated with team members to optimize shipping and receiving workflows, resulting in reduced processing times.
- Maintained accurate inventory records through meticulous documentation and regular audits.
- Implemented process improvements that led to reduced waste and increased sustainability within the facility operations.
- Increased warehouse safety by enforcing strict adherence to company policies and OSHA guidelines.
- Assisted in training new hires on company protocols and best practices, fostering a positive work environment.
- Organized storage areas for easy access, expediting the retrieval of products for shipment.
- Reduced errors in received shipments by establishing a thorough inspection protocol.
- Boosted overall productivity by providing constructive feedback to team members.
- Coordinated with sales department to ensure smooth order processing and prompt delivery to clients.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Inspected merchandise and sent damaged pieces for repair or replacement before shipment.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Operated forklift to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with vendors to rectify issues.
Education
High School Diploma -
Fort Mill High School
Fort Mill, SC06-2020
Skills
- NetSuite
- Leadership
- Training and mentoring new hires
- Shipping and receiving procedures
- Project management
- Inventory and RMA management
- Problem-solving
- Teamwork and collaboration
- Google sheets
- Forklift operations
- Attention to detail and product inspection
- Documentation and reporting
Accomplishments
- Achieved a 200% increase in cycle counting speed and significantly reduced loss of inventory by 20%.
- Used Google sheets to develop inventory tracking and organization spreadsheets for monitoring and tracking dead inventory, new inventory, cores, and cycle counting sheets.
Certification
- Power of positive leadership training by Jon Gordon
Timeline
Inventory and Returns Specialist
MPParts
03.2020 - Current
Shipping and Receiving Specialist
MPParts
03.2016 - Current
High School Diploma -
Fort Mill High School