Summary
Overview
Work History
Education
Skills
CORE QUALIFICATIONS
Timeline
Generic

Sylest June

Otisville,USA

Summary

Dynamic professional with extensive experience in customer service and retail sales at Outdoor Adventures, Inc. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in cash handling and graphic design, consistently achieving operational excellence and fostering teamwork to drive sales and improve service delivery.

Overview

12
12
years of professional experience

Work History

Retail and Reservation Specialist

Outdoor Adventures, Inc.
Davison, MI
07.2025 - Current
  • Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
  • Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
  • Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
  • Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
  • Performed regular audits of cashier drawers to identify discrepancies or errors in cash transactions
  • Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Managed cash register efficiently, processing transactions accurately while maintaining a friendly demeanor
  • Assisted in inventory management by conducting regular stock checks, identifying low-stock items, and placing orders as needed
  • Trained new employees on store procedures, product knowledge, and exceptional customer service standards
  • Utilized point-of-sale (POS) system proficiently to process transactions quickly and accurately
  • Built strong relationships with repeat customers through personalized service and follow-up communication
  • Assisted with visual merchandising efforts, ensuring attractive product displays that drive sales
  • Resolved customer complaints or concerns promptly, finding appropriate solutions to ensure customer satisfaction
  • Maintained a clean and organized store environment, including restocking shelves and arranging merchandise displays
  • Collaborated with team members to achieve overall store objectives and improve customer satisfaction
  • Assisted in inventory management by conducting regular stock checks and reporting discrepancies to management

Youth Wrestling Club Secretary

Lakeville Wrestling
Otisville, Michigan
06.2025 - Current
  • Organized club meetings and maintained detailed records of minutes and agendas.
  • Coordinated communication between club members and external organizations.
  • Managed membership database and updated member contact information regularly.
  • Assisted in planning and executing club events and activities effectively.
  • Developed promotional materials to enhance club visibility within the community.
  • Facilitated discussions to gather feedback and improve club operations.
  • Maintained financial records and coordinated budgeting for club expenses.
  • Collaborated with other clubs to share resources and best practices effectively.
  • Kept updated member records with personal data, payment information and individual club histories such as previous roles held.
  • Received official mail and distributed to leaders to facilitate club business.
  • Planned travel arrangements for attending conferences or representing the Club at competitions.
  • Compiled data reports on Club performance metrics such as attendance at events or membership numbers.
  • Maintained accurate records of Club membership, ensuring that all members are kept up to date with activities and events.
  • Prepared agendas for board meetings in advance of each meeting date.
  • Prepared official paperwork for business needs such as grant requests and official disbursements for club charitable activities.
  • Ensured compliance with legal requirements by keeping up to date with relevant legislation.
  • Researched potential grant funding opportunities relevant to the Club's objectives.
  • Negotiated contracts with vendors providing services to the Club, such as catering companies or security firms.
  • Managed correspondence with external contacts such as suppliers, donors and other organisations related to the Club's activities.
  • Answered incoming calls from members regarding queries about club activities or services offered.
  • Updated social media accounts with news about upcoming events or achievements of members.
  • Advised members on any changes to regulations or rules set out by the governing body.
  • Assisted in organising fundraising events, including researching potential sponsorships, booking venues and managing budgets.
  • Developed policies and procedures for the day-to-day operations of the Club.
  • Sourced new equipment for use in running activities or hosting events.
  • Created promotional materials for upcoming events such as flyers, posters and newsletters.
  • Processed payments for membership fees and event tickets using electronic payment systems.
  • Organised and coordinated Club meetings, including setting agendas, preparing minutes and taking actions on decisions.
  • Provided administrative support to the Board of Directors by completing tasks such as filing documents and responding to emails.
  • Monitored stock levels of merchandise items used in fundraising efforts.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.

Caregiver

The June Family
Otisville, MI
03.2020 - 07.2025
  • Provided daily personal care and support to clients with diverse needs.
  • Assisted clients with mobility, ensuring safe navigation in their environment.
  • Maintained cleanliness and organization of living spaces for client comfort.
  • Communicated effectively with families about client needs and preferences.
  • Coordinated transportation for clients to medical appointments and social events.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed billing processes to ensure timely and accurate invoicing.
  • Developed and maintained relationships with key clients regarding billing issues.
  • Analyzed billing data to identify trends and improve efficiency in processes.
  • Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
  • Resolved billing issues by applying knowledge and completing in-depth research.
  • Worked with customers to resolve billing disputes in a timely manner.
  • Provided nurturing care for children in a safe, engaging environment.
  • Communicated effectively with parents regarding children's daily progress.
  • Supervised playtime to ensure safety and promote positive interactions.
  • Monitored children's behavior and addressed conflicts with patience and understanding.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Assisted children in development of social, communication and problem-solving skills.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Read books aloud to small groups or individual children.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
  • Coordinated volunteer schedules and activities to maximize engagement and participation.
  • Developed training materials for new volunteers to ensure consistent onboarding.
  • Managed communication between volunteers and organization to foster collaboration.
  • Facilitated workshops and events to enhance volunteer skills and knowledge.
  • Organized community outreach programs to promote volunteer opportunities effectively.
  • Maintained accurate records of volunteer hours and contributions for reporting purposes.
  • Collaborated with team members to improve overall volunteer program effectiveness.
  • Communicated regularly with volunteers, assisting with issues and questions.
  • Coordinated onboarding and orientation for new volunteers.
  • Identified volunteer service opportunities and associated requirements.
  • Assigned volunteers to keep shifts properly staffed.
  • Facilitated communication between staff members and volunteers.
  • Maintained records of volunteering hours worked by each individual.
  • Worked closely with staff members to ensure that tasks were delegated appropriately to volunteers.

Graphic Designer

Curtis and Printing
Flint, MI
05.2018 - 01.2020
  • Taking Calls from customers. Being very friendly and polite. In-countering customers face-to face with designing. Business cards, Logos. Understanding Adobe Illustrator, Photo shop, In-design. Making Logos come to life from something on paper to reality. Learning how to use big equipment such as presses for mailing. Paper cutters, Bindery staplers. Computer designs. Worked with computers such as Mac Computers. Worked with Screen Printing on a 4 color press, Manually by hand. Also worked with signs on a automatic press. Used UV inks and UV Driers. New-letters, and etc. Only reason why I leave went out of business.

Customer Service & Cashier

Tim Hortons
Clio, MI
12.2014 - 05.2018
  • Making sure people felt welcomed into the store and being friendly and kind. Experienced at training new people and taking orders about things that need to be done and showing and explaining how to do the job. Also experienced in cash handling and very friendly customer service.
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • Performed opening/closing duties including counting money in the register before/after shifts
  • Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
  • Resolved customer complaints regarding pricing errors or product availability with professionalism
  • Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers

Housekeeping

Independent Village
Frankenmuth, MI
04.2016 - 03.2018
  • Went in residents apartments, for weekly, Bi-Weekly and Annual Cleanings. Washed residents Clothes, Bedding, Carpets, Curtains. Cleaned bathrooms, Bed Rooms, common areas. Was the only one on my crew that could clean a 3 bedroom apartment in 8 hours, From top to bottom.
  • Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
  • Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
  • Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
  • Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
  • Managed inventory of cleaning supplies and submitted purchase orders as needed to maintain adequate stock levels
  • Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies
  • Followed established safety procedures when handling cleaning chemicals and equipment
  • Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution
  • Responded promptly to guest requests for additional amenities or services in a courteous manner

Job Coach Trainer

Goodwill Mid Michigan
Flint, MI
06.2014 - 03.2016
  • Provided personalized career coaching and guidance to individuals seeking employment
  • Assisted clients in identifying their strengths, skills, and interests to develop effective job search strategies
  • Helped individuals overcome barriers to employment by offering resources for further education or skill development programs
  • Maintained up-to-date knowledge of current hiring trends, industry demands, and best practices in resume writing/cover letter formatting
  • Monitored progress of clients' job search activities through regular check-ins
  • Conducted assessments to identify transferable skills and match individuals with suitable career paths
  • Fostered positive relationships with employers/hiring managers, resulting in increased referrals for open positions
  • Designed and implemented a mentorship program connecting experienced professionals with entry-level candidates seeking guidance
  • Working as a job Coach help Mental Disable people working in a factory setting as an everyday person. While being a Job coach we help metal disable people, over come obstacles and average people would do. We work with people to get them on the right track to possible help them adventure out on their own jobs in the field.
  • Working with mental health
  • Case workers
  • Logs

Head Cashier & Stocking

Victor &Merek's
Birch Run, MI
05.2013 - 11.2014
  • Making sure customers were well taken care of while in a busy restaurant facility. During the work periods cleaning, stocking and cash handling was involved, while taking orders. Experienced in the customer service, talking one on one with the customers making sure they felt welcomed and wanted to come back.
  • Managed cash register operations, including handling cash transactions, processing returns, and providing accurate change to customers
  • Developed and implemented training programs for new cashiers to ensure consistent adherence to company policies and procedures
  • Maintained accurate records of daily sales transactions, balancing the cash drawer at the end of each shift with minimal discrepancies
  • Resolved customer complaints or concerns in a professional manner, escalating issues as necessary to ensure customer satisfaction
  • Assisted in inventory management by monitoring stock levels at the checkout area and coordinating restocking efforts as needed
  • Successfully trained XX new hires on cashiering procedures resulting in improved accuracy rates within their first month on the job
  • Increased overall customer satisfaction ratings by XX% through friendly interactions, efficient service delivery, and prompt issue resolution
  • Achieved an average transaction time reduction of XX% through process improvements such as optimizing scanning techniques and minimizing errors during checkout process
  • Provided guidance and support to cashiers regarding product knowledge, pricing information, promotions, and sales incentives
  • Contributed to creating a positive work environment by fostering teamwork among cashiers through effective communication and conflict resolution skills
  • Collaborated with store management to develop strategies for improving cashier efficiency and reducing wait times during peak hours

Customer Service & Stocker

Save A Lot
Mount Morris, MI
04.2014 - 06.2014
  • Responsible for greeting customers while they walked in the store. Helping went people had questions also when they could find where things where located. Friendly and loyal to all the customers. Duties was handling cash, stocking and customer service.
  • Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
  • Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
  • Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
  • Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue

Education

Associates - Accounting

Baker College
Flint, MI
08.2014

High School Diploma -

Millington High School
Millington, MI
01.2012

Trade School - Auto Body

Tuscola Tech Center
Caro, MI
06.2010

Skills

  • Graphic Design
  • Retail sales
  • Sales
  • Organizational skills
  • Stocking
  • Microsoft Word
  • Communication skills
  • Cash register
  • Customer service
  • Basic math
  • Computer skills
  • Cash handling
  • Adobe Photoshop
  • Verbal and written communication
  • Documentation
  • Reliability
  • Customer documentation review
  • Active listening
  • Microsoft office
  • Critical thinking
  • Time management abilities
  • Phone and email etiquette
  • Excellent communication
  • Relationship building
  • Teamwork
  • Service promotion
  • Telephone reception
  • Customer reservations
  • Phone etiquette
  • Call control
  • Personal service experience
  • Sales background
  • Hospitality operations
  • Customer service experience

CORE QUALIFICATIONS

  • Cash Handling
  • Customer- Service
  • Stocking
  • Answering Phones
  • Taking Invoices
  • Microsoft
  • Excel
  • Word
  • Adobe Illustrator, In-design, photo shop
  • Mac Computers
  • Graphics
  • Letterheads
  • Business cards
  • Screen Printing
  • Web Design
  • Authorized to work in the US for any employer

Timeline

Retail and Reservation Specialist

Outdoor Adventures, Inc.
07.2025 - Current

Youth Wrestling Club Secretary

Lakeville Wrestling
06.2025 - Current

Caregiver

The June Family
03.2020 - 07.2025

Graphic Designer

Curtis and Printing
05.2018 - 01.2020

Housekeeping

Independent Village
04.2016 - 03.2018

Customer Service & Cashier

Tim Hortons
12.2014 - 05.2018

Job Coach Trainer

Goodwill Mid Michigan
06.2014 - 03.2016

Customer Service & Stocker

Save A Lot
04.2014 - 06.2014

Head Cashier & Stocking

Victor &Merek's
05.2013 - 11.2014

Associates - Accounting

Baker College

High School Diploma -

Millington High School

Trade School - Auto Body

Tuscola Tech Center

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