Sylina Brown
Duluth,GA
Summary
Experienced Assistant Property Manager focused on satisfying tenants and maintaining high occupancy rates as well as low delinquency. Looking to continue career growth in a property management role.
Reporting any key issues to property manager/owners and takes initiative in finding workable solutions. Seeking to work in a collaborative environment utilizing property management, leasing, marketing, and managerial skills in the support of knowledgeable industry professionals. Authorized to work in the US for any employer.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager / Property Manager
The Regency At Johns Creek Walk Willow Bridge
2023.11 - Current
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Assisted in preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Property Manager
Regency Johns Creek Walk Atlantic Residential
2022.01 - 2023.11
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Processed security deposit refunds.
- Assisted in sale & due diligence of property and offered new position with new owners
- Organized community events to foster positive relationships between tenants and build a sense of community within property.
Dispatch Manager Coordinator
P&B Trucking
2019.06 - 2021.12
- Responded to over fifty phone calls and email requests daily to provide logistics information
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms
- Developed and implemented process enhancements to drive continuous program improvement
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Optimized resource allocation to minimize costs while maintaining high service levels.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Completed bi-weekly payroll for 25 employees.
Leasing Manager /Assistant Property Manager
DayRise Residential, LLC
2015.08 - 2019.06
- Conducted property showings to highlight features, answer questions and redirect concerns to close
- Kept accurate accounting of all tenant accounts
- Followed up on delinquent tenants and coordinated collection procedures
- Resolved conflicts between tenants in most effective manner
- Ensured policies and rules were followed by all tenants
- Coordinated upper management's market visits and key account calls
- Monitored timely receipt and reconciliation of rent collections in accordance with property owner and resident statutes
- Escalated key issues to property manager for immediate remediation
- Complied with fair housing requirements and contractual obligations by resolving tenant issues and service needs
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Developed and executed plan to achieve and maintaining 97% or better rate of occupancy
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
Customer Service & Collection Representative
Peach State Truck Center
2010.06 - 2015.02
- Answered average of forty-five calls per day by addressing customer inquiries, solving problems, and providing new product information
- Provided elevated customer experience to generate a loyal clientele
- Resolving problems on spot
- Directed calls to appropriate individuals and departments
- Helped drive sales goals and achieve monthly quotas
- Monitored payments due from clients and promptly contacted clients with past due payments
- Prepared accurate financial statements at end of quarter
- Reviewed collection reports to determine status of collections and amounts of outstanding balances
- Posted receipts to appropriate general ledger accounts.
Education
Real Estate Agent -
Georgia MLS
Buford, GA01.2003
Skills
Knowledge with Yardi, CRM, Yardi Payables, Onesite, MRI, LRO, Yield star, Real Page, Blue Moon, Word, Excel, PowerPoint, and QuickBooks
Telephone and email etiquette
Real estate knowledge
Multi-family property management
Employee Motivation and Guidance
Strong Communication Skills
Fair Housing Regulations
Property tours and inspections
Administrative Support
Timeline
Assistant Property Manager / Property Manager
The Regency At Johns Creek Walk Willow Bridge
2023.11 - Current
Assistant Property Manager
Regency Johns Creek Walk Atlantic Residential
2022.01 - 2023.11
Dispatch Manager Coordinator
P&B Trucking
2019.06 - 2021.12
Leasing Manager /Assistant Property Manager
DayRise Residential, LLC
2015.08 - 2019.06
Customer Service & Collection Representative
Peach State Truck Center
2010.06 - 2015.02
Real Estate Agent -
Georgia MLS
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