Sylke Cade
Simpsonville,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Kemet Electronics
06.2022 - Current
- Support Inside and Outside Sales with overall sales Strategy by partnering with the Sales team on existing and new accounts.
- Responsible for all aspects of customer order management including quoting, entering, expediting, and monitoring.
- Respond to customer inquiries, needs, and complaints.
- Resolve accounts receivable discrepancies and manage customer product returns.
- Sharing interaction and involvement with customers that might require the Inside and/or Outside sales attention.
- Conduct conference calls/meetings with the Sales Team and Management reviewing customer satisfaction, account performance levels, and leaner processing methods.
- Maintain level of product knowledge, order management system, Oracle , and SAP.
Facilities Coordinator / MRP Planner at BBAP/FCSM
JLL
07.2020 - 03.2022
- Assist the Senior Facilities Manager with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment and supplies, occupancy services and facility Service Center (Corrigo)
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Provided support and services related to mail and deliveries.
- Assisted with meetings and conference room reservations.
- Provide administrative support to the team, such as the upkeep of employee files, time sheets and PTO’
- Keep track of training requirements in ISN and MyDevelopment, schedule needed training courses for the team
- Assist Crib Attendant and Receiver in tracking of indirect material stored in the crib, includes close contact with vendors and suppliers when material is needed to be ordered/purchased.
- General Store Warehouse – Shipping Receiving Dock, verify all incoming materials, match packing slip quantities and descriptions, and process all goods disbursements into SAP, maintain accountability of all incoming/outgoing material
Variable Support/ Facilities Coordinator
JLL
08.2017 - 07.2020
- Assist the Senior Facilities Manager with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment and supplies, occupancy services and facility Service Center (Corrigo)
- Provide administrative support to the team, such as the upkeep of employee files, time sheets and PTO’s
- Keep track of training requirements in ISN and MyDevelopment, schedule needed training courses for the team
- Assisted with meetings and conference room reservations.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
CSR/Lead CSR
JLL
12.2005 - 07.2017
- Manage and perform all new international site data implementations within OVWO operating system
- Perform all data management for supported International locations (China, North Korea, Germany, United Kingdom, Uzbekistan, India, Indonesia, Thailand, South Africa and Mexico) in OneView Work Order
- Provide support on OneView Service Center application such as minor language translation changes, hiding work types, and troubleshooting issues
- Provide, edit and proof-read language translations for process documentation and website
- Assist the Operation Administrator in providing phone and web support for customers who need assistance and troubleshoot issues that may arise with any applications supported by the Facilities Service Center.
- Assist the Operation Administrator in maintaining the database for Conference Rooms in Outlook.
- Provide customer assistance in facility related issues as a bi-lingual (German-Speaking) CSR.
Process service requests that come in to the call center via telephone, web, e-mail or facsimile. - Assist customer with Conference Bookings through Outlook.
Education
Nursery/Preschool/Kindergarten - Nursery/Preschool/Kindergarten
Technical College of Medicine
Cottbus / Germany08.1989
Skills
- Credit Card Payment Processing
- Sales Expertise
- Report Creation
- Account Management
- Senior Leadership Support
- Order Fulfillment
- Customer Relations
- Staff Training
- Order Processing
- Receiving Support
- Shipping Procedures Understanding
- Retail Materials Management
- Administrative Support
- Refund Processing
- Customer Relationship Management
- Call Center Operations
- Customer Consulting
- Administrative and Office Support
- Filing
- Coordination
- Lotus Notes
- Microsoft Word
- Policy and Procedure Adherence
- Freight Operations
- Credit Card Payment Processing
Languages
German
Native or Bilingual
Timeline
Customer Service Representative
Kemet Electronics
06.2022 - Current
Facilities Coordinator / MRP Planner at BBAP/FCSM
JLL
07.2020 - 03.2022
Variable Support/ Facilities Coordinator
JLL
08.2017 - 07.2020
CSR/Lead CSR
JLL
12.2005 - 07.2017
Nursery/Preschool/Kindergarten - Nursery/Preschool/Kindergarten
Technical College of Medicine
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