Syloh Carolino
Richland,WA
Summary
Dedicated administrative professional with a successful track record in fast-paced office settings. Hardworking team player excelling in completing various clerical tasks and providing staff support. Responsible, punctual, and highly productive even when working with little to no supervision. Organized Operations Support Staff skilled in verifying orders and coordinating fulfillment services to ensure operational efficiency. Fosters a collaborative team environment that drives positive customer experiences. Proficient with office machinery, leveraging strong multitasking skills to meet deadlines by effectively prioritizing assignments. Empathetic coach with a deep understanding of different cultures, perspectives, and experiences. Eager to apply leadership and problem-solving skills in practice. Personable nature dedicated to helping mentees navigate difficult situations and resolve conflicts positively and constructively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Peer Counselor
Three Rivers Therapy-Kennewick, WA
06.2023 - Current
- Provide peer counseling and support to clients using the Intentional Peer Support model, drawing on common experiences as a peer; validate clients' experiences, provide guidance and encouragement to clients to take responsibility for and actively participate in their own recovery, and to serve as a mentor to clients to promote hope and empowerment
- Provide support to clients by spending time with them in their home, while incarcerated or while in crisis at an emergency room or office setting
- Provide peer support services, working in tandem with clinicians and other professionals, to help clients find equilibrium and safety in a variety of situations and settings
- Advocated for client needs within the community, connecting them to relevant resources and services for additional support.
- Provided crisis intervention services when necessary, ensuring the safety of both the client and others involved in critical situations.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Work in collaboration with community members such as police, justice professionals, and healthcare professionals to provide services and support
- Ensure accurate, timely and complete documentation of all clinical documents and subsequent data entry.
- Established boundaries with clients while maintaining empathy and understanding throughout the therapeutic process.
- Served as a liaison between clients and healthcare providers, promoting continuity of care across different settings.
- Coordinated with external agencies to develop collaborative approaches to best serve our shared clientele.
Operation Support Specialist
Lamb Weston-Richland, WA
03.2023 - 05.2023
- Approve time cards, approve vacation requests, conduct new hire orientation, staff next shift and current shift, file, help employees with fmla paperwork, work apps assist leads and managers
- Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
- Developed comprehensive documentation for operational processes, leading to increased transparency and understanding among team members.
- Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
- Managed daily operations, including scheduling shifts, tracking inventory levels, and ensuring adequate staffing to meet business demands.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Administrative Assistant/Receptionist
Park view estates-Kennewick, WA
03.2021 - 03.2023
- Directs residents and guests to the appropriate office for assistance, resident room, or activity area as needed
- Answers the telephone promptly and directs calls to appropriate party, minimizing 'holding' time
- Provides clerical support to all departments, as assigned by supervisor, in a timely and organized manner
- Copies, collates, and staples materials as requested
- Provides support to other departments by maintaining files, assist in filing, typing labels, and other office tasks as requested
- Sorts and distributes incoming mail and processes outgoing mail
- Maintains strict confidentiality in all matters dealing with personnel, residents, and management issues
- Ensures that work area is clean, safe, and orderly
- Respects resident dignity and promotes resident rights
- Assists with bookkeeping and reporting functions as assigned
- Accurately maintains payroll for the community
- Ensures that all employees are paid correctly and timely
- Completes new hire paperwork for all new employees
- Ensures paperwork is completed accurately to company standards
- Completes all account payable functions for the community
- Maintains personnel records, background checks, E-verify and I-9's for the community.
Administrative Assistant
Empire Taxes-Kennewick, WA
02.2021 - 04.2022
- Directs Clients to the appropriate Preparer
- Answers the telephone promptly and directs calls to appropriate party, minimizing 'holding' time
- Provides clerical support to in a timely and organized manner
- Copies, collates, and staples materials as requested
- Maintaining files, assist in filing, typing labels, and other office tasks as requested
- Sorts and distributes incoming mail and processes outgoing mail
- Maintains strict confidentiality in all matters dealing with personnel, Clientele and management issues
- Ensures that work area is clean, safe, and orderly
- Assists with bookkeeping and reporting functions as assigned
- Accurately maintains payroll for the community
- Ensures that all employees are paid correctly and timely
- Completes all account payable functions for the community
- Maintains personnel records, background checks, E-verify and I-9's for the community
- Arranged meetings for Preparer
- Maximized smooth office operations by Manager
- Ordered office supplies
- Processed invoices
- Assisted with data entry.
Med Aide/Caregiver
Royal Columbian Retirement Inn-Kennewick, WA
03.2020 - 03.2021
- Completes simple nursing treatments and monitors residents' vital signs as directed by the Director of Nursing where State Nursing Regulations authorize such delegation
- Maintains accurate records of medications and treatments administered or omitted on each resident's clinical record sheet to include the reason medication was omitted or prn medication was given
- Records narcotics administered or received on the appropriate controlled drug count sheet, reporting all medication errors immediately
- Reports and records changes in resident condition, incidents and accidents to health services director, physician and family member as indicated under the direction of the health services director
- Routinely communicates with physician, pharmacy and family as indicated to assure medications are received in a timely manner
- Provides direct resident care while promoting the resident's dignity, independence and choice, regularly observes residents' physical and mental conditions and reports changes to the health services director, expressions coordinator, or executive director
- Assists with or performs ADL's, takes vital signs and weights and accurately documents care services provided and observations on communication logs and incident reports
- Greets residents, visitors, and staff courteously, and in a manner that respects dignity, confidentiality standards and promotes individual rights
- Follows and supports community fire safety and infection control practices and promptly reports any unsafe conditions or equipment to immediate supervisor
- Properly stores medications and equipment and keeps the medication room clean and orderly
- Removes outdated or discontinued medications for return to the pharmacy
- Attends and participates in training, in-services, and staff meetings
- Performs other tasks/duties as assigned.
Education
Associate of Arts - Human Services
Walla Walla Community College
Walla Walla, WA03.2025
GED -
Salem
Salem, OR05.2008
Skills
- Suicide Prevention
- Community Resources
- Time Management
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Multitasking Abilities
- Scheduling Management
- Operations tracking
- Workflow Streamlining
Certification
- First Aid Certification
- CPR Certification
- Certified peer counselor
- Mental health first aid
- Nurse Delagation
- Med tech
- Professional In Human Resources
- BLS Certification
Assessments
- Customer service, Proficient, 04/01/21
- Medical receptionist skills, Proficient, 06/01/22
- Customer service fit, Proficient, 04/01/21
- Administrative assistant/receptionist, Proficient, 03/01/22
- Attention to detail, Proficient, 04/01/22
- Customer service, Proficient, 12/01/22
- Work motivation, Proficient, 02/01/22
- Scheduling, Proficient, 02/01/22
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Certified Peer Counselor
Three Rivers Therapy-Kennewick, WA
06.2023 - Current
Operation Support Specialist
Lamb Weston-Richland, WA
03.2023 - 05.2023
Administrative Assistant/Receptionist
Park view estates-Kennewick, WA
03.2021 - 03.2023
Administrative Assistant
Empire Taxes-Kennewick, WA
02.2021 - 04.2022
Med Aide/Caregiver
Royal Columbian Retirement Inn-Kennewick, WA
03.2020 - 03.2021
Associate of Arts - Human Services
Walla Walla Community College
GED -
Salem
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