Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sylteice Bouchee

Yorkville,IL

Summary

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Night Stock Clerk

Jewel-Osco
06.2024 - Current
  • Aided in loss prevention efforts by reporting suspicious activities or incidents observed during shift hours.
  • Improved product accessibility for customers by promptly restocking shelves with appropriate items.
  • Expedited product rotation process by methodically organizing items according to expiration dates and seasonal demands.
  • Enhanced store efficiency by accurately receiving, unpacking, and organizing merchandise deliveries.
  • Collaborated with team members to complete nightly tasks efficiently, resulting in smoother store operations.
  • Assisted in reducing shrinkage levels by identifying damaged or expired products and removing them from the sales floor.
  • Demonstrated adaptability in handling various departments'' stocking needs during peak business periods or staff shortages.

Assistant Store Manager

Dollar Gerneral
05.2022 - 02.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Electrical Dispatcher

Abc Plumbing And Electrical Supplies
06.2020 - 04.2021
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 25 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.

Dispatcher/Router

Sears Holdings Corporation
07.2019 - 03.2020
  • I dispatch Service calls to technicians, where they are to repair appliances. I reschedule same day and next day appointments. I am the middle mediator between member and Techs. I was moved to a special team called IHNET/Client Support team. Dealing more with the vendors that we service.
  • Directed dispatching, routing, and tracking of 40-50 fleet vehicles.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Operations Administrator II

FedEx Ground
11.2017 - 05.2019

Assembler

Wabash National Corporation
02.2015 - 09.2017
  • I was the liaison between customer/vendor/contractor. Made sure drivers had special instructions, handled customer complaints and special request. Deal with contract drivers and give out daily assignments.

Education

Diploma - High school or equivalent

Proviso West High School
Hillside, IL
05.2005

Skills

  • Call Center (1 year)
  • Customer Service (4 years)
  • Dispatch (2 years)
  • Dispatching
  • Logistics (2 years)
  • Warehouse safety
  • Order picking
  • Heavy lifting
  • Pallet jack operation
  • Deadline oriented

Certification

Driver's License

Timeline

Night Stock Clerk

Jewel-Osco
06.2024 - Current

Assistant Store Manager

Dollar Gerneral
05.2022 - 02.2024

Electrical Dispatcher

Abc Plumbing And Electrical Supplies
06.2020 - 04.2021

Dispatcher/Router

Sears Holdings Corporation
07.2019 - 03.2020

Operations Administrator II

FedEx Ground
11.2017 - 05.2019

Assembler

Wabash National Corporation
02.2015 - 09.2017

Diploma - High school or equivalent

Proviso West High School

Similar Profiles

CREATE PROFILE