Sylvana Avalos-Amaya
Baltimore,MD
Summary
Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Manager
City of Refuge Baltimore
09.2024 - Current
- MD Corps Service Year Option - Participated in professional development to futher cultivate soft skills
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Restaurant Waiter
Broadway Diner
09.2023 - 09.2024
- Proven track record of effectively prioritizing tasks and maintaining concentration in high-paced, stressful situations
- Successfully established clear communication channels with team members, superiors,and clientele in a patient and courteous manner.
- Provided excellent customer service by tailoring experiences to individual preferences.
- Adapted effortlessly between Spanish and English to enhance customer satisfaction by providing personalized language support.
Education
Community College of Baltimore County
Some College (No Degree) - Physics
University of Maryland - College Park
College Park, MDHigh School Diploma -
Baltimore Polytechnic Institute
Baltimore, MD06-2022
Phillips Academy
Skills
- MS Office / Google Workspace
- Cross-functional Collaboration
- Python
- Problem-Solving
- Clear Communication
- Typing Proficiency
- Organization and multitasking
- Crisis Intervention
- Service Quality
- File Organization
Languages
Spanish
Native/ Bilingual
Certification
- Data Analysis Google Certificate - June 2025
Timeline
Case Manager
City of Refuge Baltimore
09.2024 - Current
Restaurant Waiter
Broadway Diner
09.2023 - 09.2024
Community College of Baltimore County
Some College (No Degree) - Physics
University of Maryland - College Park
High School Diploma -
Baltimore Polytechnic Institute
Phillips Academy
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