Sylvana Berry
Sterling Heights,MI
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Nurse
Henry Ford Hospital
West Bloomfield, MI
01.2024 - Current
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Monitored patient vital signs and symptoms, responding rapidly to changes in condition and initiating appropriate interventions.
Business Owner
Sweet Script Studio
Dearborn, MI
11.2019 - Current
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed customer service inquiries and complaints for customer satisfaction.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
Furniture Sales Manager
Bargain Furniture & Bedding
Detroit, MI
01.2011 - 08.2017
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
Bachelor of Science - Nursing
Chamberlain University
Troy, MI05.2022
Skills
- ACLS certification
- BLS certification
- Trauma Nursing Core Course (TNCC)
- Emergency Severity Index (ESI) triage
- IV/central line insertion & medication administration
- Direct Patient Care
- Critical thinking in crisis situations
- Care Plan Development
- Family Education
- Time management in fast-paced settings
- Patient and family advocacy
- Multidisciplinary collaboration
Certification
RN,BLS, ACLS, TNCC
Languages
Arabic, Native or Bilingual
Additional Information
250+ Volunteer Hours, Beaumont, Troy, MI
Timeline
Registered Nurse
Henry Ford Hospital
01.2024 - Current
Business Owner
Sweet Script Studio
11.2019 - Current
Furniture Sales Manager
Bargain Furniture & Bedding
01.2011 - 08.2017
Bachelor of Science - Nursing
Chamberlain University
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