Sylvana Drouin
Bozrah,Connecticut
Summary
Dynamic HR Manager with a proven track record at Health Beauty Spa, excelling in employee relations and HR policies. Leveraged Microsoft Office expertise and exceptional conflict resolution skills to enhance workforce efficiency by 30%. Adept at fostering employee engagement and developing talent, ensuring legal compliance and driving organizational success.
Overview
27
27
years of professional experience
Work History
HR /Manager
Health Beauty Spa
04.2017 - 01.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Processed employee claims involving performance issues and harassment.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Developed tailored training programs to enhance team skills and performance, addressing specific organizational needs.
- Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
- Streamlined HR reporting processes, enabling more efficient analysis and decision-making with improved data management practices.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Motivated employees through special events and incentive programs.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Enhanced employee retention by developing and implementing comprehensive onboarding programs.
- Streamlined recruitment processes to improve time-to-hire, employing innovative sourcing strategies and technologies.
- Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
- Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
- Optimized talent acquisition strategies to attract high-caliber candidates, focusing on employer branding and competitive positioning.
- Designed and executed leadership development programs, preparing high-potential employees for future management roles.
- Enhanced employee career paths through development of clear progression plans and continuous learning opportunities.
- Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
- Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
- Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
- Enhanced team collaboration and efficiency by introducing innovative communication tools and team-building activities.
- Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Recruited top talent to maximize profitability.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Head Bartender
Bon Daju Cafe
04.2007 - 12.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Accountant/Manager
QMDI Press
04.2014 - 01.2017
- Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.
- Enforced and established proper accounting methods, policies and principles.
- Applied advanced analytical techniques to identify trends in revenue generation, cost control, and profitability optimization.
- Implemented inventory control measures that resulted in improved stock tracking accuracy.
- Met accounting financial objectives by forecasting requirements, preparing annual budgets and scheduling expenditures.
- Avoided legal challenges by understanding current and proposed legislation, enforcing accounting regulations and recommending new procedures.
- Confirmed financial status by monitoring revenue and expenses.
- Monitored and analyzed accounting data and produced financial reports or statements with Software.
- Managed accounts payable and receivable, improving cash flow and reducing outstanding debts.
- Managed complex payroll processes, including multi-state tax filings, benefits administration, and wage garnishments.
- Enhanced internal controls, ensuring compliance with company policies and regulatory requirements.
- Identified process improvements through regular review of financial statements and reconciliations.
- Established financial status by developing and implementing systems for collecting, analyzing, verifying and reporting financial information.
- Mentored junior staff members, fostering professional development and growth opportunities.
- Improved financial reporting accuracy by implementing new accounting software and processes.
- Streamlined month-end close procedures for increased efficiency and reduced errors.
- Achieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and preparing and completing action plans.
- Achieved cost reductions with thorough expense analysis and budget management.
- Managed banking reconciliations and monthly balance sheet statements.
- Generated monthly and quarterly financial statements for executive review.
- Completed bi-weekly payroll for company employees.
- Developed and implemented various procedures to improve accounting process.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Supported financial director with special projects and additional job duties.
- Established and checked coding procedures, monitored reports and updated internal files.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Developed strategic plans for day-to-day financial operations.
Bartender
Johnathans
11.2007 - 03.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Created attractive bar displays by strategically arranging bottles and glasses.
Bartender and Server
Bells/Evil Olive/ Marina
02.2010 - 02.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Built relationships with vendors to manage orders and negotiate costs.
- Completed requisitions to maintain required stock par levels.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Helped management plan and serve bar menu exceeding customer expectations.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Streamlined order-taking process to minimize wait times for diners.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Managed inventory of dining supplies to prevent shortages during service.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Improved dining experience by providing prompt, attentive service to guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Salesperson
Kirby
09.2012 - 10.2013
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Certified Nursing Assistant
Douglas Manor
03.2007 - 02.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to Type patients in hospital facility.
Certified Nursing Assistant
Mansfield Rehabilitation Center
09.2001 - 03.2007
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Increased patient engagement by organizing recreational and therapeutic activities.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Delivered high-quality care to Type patients in hospital facility.
Server
Foxwoods Casino
06.1998 - 07.2001
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Contributed to inventory management by monitoring stock levels.
- Improved dining experience by providing prompt, attentive service to guests.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Crew Team Member
McDonalds
09.1996 - 08.1998
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Used proper techniques to prepare food and ingredients.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Became familiar with products to answer questions and make suggestions.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Assisted other team members to achieve goals.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Recorded orders by answering customer questions and entering requests in system.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Completed milkshakes and ice cream desserts for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Brewed coffee and tea and changed out drink station syrups.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
Certified Nursing Assistant - Medicial
New England Technical Institution
New Britain, CT08.2021
Associate Of General Studies - Accounting
Eastern Community College
Willimantic, CT06.2002
High School Diploma -
E.O. Smith High School
Storrs, CT07.1999
Skills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Records management
- Benefits and compensation management
- Compensation and benefits
- Recruitment and hiring
- Corrective action planning
- Human resources operations
- Payroll administration
- Talent acquisition
- Compliance
- Onboarding and orientation
- Legal compliance
- Employee onboarding
- Staff management
- Performance appraisal
- Employee retention
- Workforce planning
- Recruitment and selection
- Recordkeeping
- Training development
- Payroll coordination
- Talent management
- Recruitment
- Background checks
- Employee handbook development
- Policy enforcement
- Risk management
- Organizational development
- New employee orientation
- Leadership development
- Succession planning
- Online position posting
- HR analytics
- Training programs
- Compensation structuring
- Team building
- Employee engagement
- Staffing and recruiting professional
- HR guidance
- HR leadership
- Policy making and enforcement
- Employee morale management
- Problem-solving
- Conflict resolution
- Onboarding, training, and development
- Hiring and onboarding
- Human resources department processes
- Exit interviews and processes
- Payroll management
- Employee recognition programs
- Leadership training and development
- Coaching and mentoring
- Payroll processing
- Company leadership
- Employee development
- Confidential document control
Timeline
HR /Manager
Health Beauty Spa
04.2017 - 01.2024
Accountant/Manager
QMDI Press
04.2014 - 01.2017
Salesperson
Kirby
09.2012 - 10.2013
Bartender and Server
Bells/Evil Olive/ Marina
02.2010 - 02.2016
Bartender
Johnathans
11.2007 - 03.2016
Head Bartender
Bon Daju Cafe
04.2007 - 12.2018
Certified Nursing Assistant
Douglas Manor
03.2007 - 02.2011
Certified Nursing Assistant
Mansfield Rehabilitation Center
09.2001 - 03.2007
Server
Foxwoods Casino
06.1998 - 07.2001
Crew Team Member
McDonalds
09.1996 - 08.1998
Certified Nursing Assistant - Medicial
New England Technical Institution
Associate Of General Studies - Accounting
Eastern Community College
High School Diploma -
E.O. Smith High School
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