Sylvana Stanil

● Led business process analysis for adoption of an efficient resource cost allocation technology for vast project funding within the PHT platform, resulting in a substantial 15% reduction in overall project expenditures.

● Evaluated fiscal trends against projections, communicating with leadership to promptly address significant deviations, fostering agile decision-making, and maintaining financial objectives for stakeholders.

● Collaborated closely with finance and recruitment teams to implement a data-driven headcount process mapping, aligning hiring practices with approved budgets; drove productivity and performance while achieving a 15% reduction in labor costs.

● Orchestrated cross-functional teams to drive corporate objectives and provide recommendation in technology alignment, quality, and financial performance; achieved a 25% increase in engagement, 55% improvement in quality, and substantial cost savings through process optimization initiatives.

• Key player in enhancing team Service Level Agreement (SLA) by achieving a 40% reduction in turnaround time for issue closeouts increasing process efficiency and business requirements.
• Implemented Power BI to develop comprehensive data visualizations, enabling the effective communication of key metrics and trends, resulting in informed decision making and improved project outcomes and workflow.
• Manage multiple Key Performance Indicators (KPIs) analysis to identify and report on targeted areas for improvement, resulting in a 20% increase in operational capabilities.
• Spearheaded a cross-functional initiative to implement an advanced reporting system for stores, leveraging data analytics to drive actionable insights and boost compliance by 30% within the first quarter.

• Identified and eliminated scheduling inefficiencies, resulting in a 25% increase in agent productivity and a 10% reduction in overtime expenses, enhancing overall program control.
• Implemented quality assurance measures, leading to a significant reduction in errors and rework.
• Collaborated with stakeholders to define clear program goals and establish performance metrics.
• Leveraged data analysis of flight schedules to develop bids and led assessment of agent allocation and achieving a 20% cost reduction.

●Directed the headcount of 2,000 flight attendants and contributed to the development and reporting of employee status tracking data to key stakeholders for enhanced project documentation.

●Enhanced accuracy by 60% through the implementation of automated Excel formulas in headcount trackers to identify root cause of headcount discrepancies.

●Demonstrated efficient time and task management to consistently meet strict deadlines and obligations.

●Spearheaded monthly headcount reviews with leadership to identify operational inefficiencies, resulting in a process enhancement that reduced labor costs by 10% and increased team productivity by 25%.

• Orchestrated the delivery of exceptional customer service experience to passengers during airport operations, resulting in service awards from both management and passengers for exceeding expectations.

● Orchestrated the delivery of exceptional customer service experience to passengers during airport operations, resulting in service awards from both management and passengers for exceeding expectations.

● Assessed and resolved challenging customer situations with composure, providing tailored solutions which decreased customer escalations by 50% and received continuous improvement in customer satisfaction.

● Implemented a streamlined check-in process, reducing average wait time by 30% and improving customer satisfaction ratings, evidenced in weekly reference debriefs with management.

● Exceeded sales targets by effectively demonstrating rejection mitigation by implementing targeted strategies, addressing customer concerns proactively, and adapting my approach to overcome objections.

● Crafted my communication skills, negotiation, and proactive approach which positioned me as a valuable contributor, ensuring success in both revenue and customer generation.

● Recognized for my ability to analyze market trends and competitor activities, I strategically align sales initiatives with emerging opportunities, contributing to sustained growth and market dominance.