SYLVANIA PHANN
Los Angeles,CA
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
11
11
years of professional experience
Work History
Office Manager
THE CHERNIN GROUP / NORTH ROAD COMPANY
07.2023 - Current
- Shared service Office Manager for The Chernin Group (Private Equity), and North Road Company (Entertainment) overseeing and coordinating with 100+ office employees and executives including CEO and COO and CFO
- Serve as the first point of contact, greeting high-profile clients and executives from 30+ portfolio companies and subsidiaries such as Unrivaled Sports, Classic Football Shirts, Vuori, Oura, Words + Pictures, Kinetic Content, and more, ensuring a professional and welcoming experience
- Supervise a part-time receptionist by delegating office tasks, ensuring accountability, and maintaining efficient operations
- Served as the liaison between ten vendors including property manager, building security, maintenance, parking staff, and custodian, swiftly addressing and resolving any facility-related issues to maintain operational efficiency
- Managed space/infrastructure planning, including working closely with construction project manager to facilitate office build out and remodel, including coordinating over twenty (20) office moves
- Collaborated with the Head of People and Chief Financial Officer to develop and implement a comprehensive procurement policy for office equipment, furniture, supplies, and vendor services
- Facilitated company-wide corporate meetings, two holiday parties, and twenty offsites. This included comprehensive planning and execution, working with a variety of vendors and venues. My planning and coordination increased office morale with more than 90% of office employees indicating a better work environment
- Established partnerships with non-profit organizations, driving impactful collaborations and community engagement initiatives to support social responsibility goals
Office Manager
BLENDED STRATEGY GROUP
01.2023 - 05.2023
- Liaise with cleaning staff, maintenance vendors, IT team, and building management for day-to-day office operations (including conference rooms, furniture, employee desks, appliances, etc.)
- Support department heads in managing projects, including database organization, initiating vendor relationships, and overseeing vendor contracts w
- Serve as the main point of contact for HR-related matters, such as recruitment, onboarding, and offboarding processes as well as coordinating with insurance broker for employee benefits
- Reduced vendor redundancy and negotiated new contracts reducing company overhead by 20%
- Oversee planning, coordination, and logistics of events (200+ influencers in attendance)
Senior Manager, Employee Experience
OUR PLACE
12.2022 - 12.2022
- Work cross functionally with Founders, People Operation Manager, and Recruitment team to develop and create the best people experience
- Act as culture ambassador to design, develop, and organize virtual engagement activities, team building retreats, team offsites, community-building events, and office functions
- Manage all logistics associated with events (bookings, site management, travel arrangement)
- Responsible for managing relationships with account representatives for company platforms and software such as Google, Adobe, Dropbox, Microsoft, and Slack
- Oversee office management and develop and maintain office protocol
- Point of contact for facility management vendors (landlord, security, cleaners, catering)
Office Manager II, Office Manager I
BFA INDUSTRIES / IPSY
08.2018 - 11.2020
- Responsible for all day-to-day facilities operations, including managing front desk security, day porter, valet team and reception while maintaining a professional and organized office environment
- Support in all studio productions shoots, working closely with Studio Operations Manager, Producers, Directors, and Videographer to ensure a safe and successful production shoot for various clients ranging from low to high profile
- Spearheaded the relocation and expansion of the Santa Monica office, leading the property search and engaging with outside counsel to negotiate the lease
- Directed the rebrand of the IPSY office, shifting the design to encapsulate BFA's portfolio of brands
- Established and implemented COVID safety protocols to ensure employees could comfortably return to work
- Planned and executed in-person and virtual events, brand engagements, and offsites for 300+ employees
- Supervised several construction projects, negotiating large-scale furniture and equipment purchases
- Worked with building management regarding various office needs, such as security and maintenance
- Responsible for vendor relationships, service contracts, and insurance requirements
- Determined the year-to-year office budget and managed monthly expense reporting
- Worked closely with the People and IT teams as the company's Los Angeles point person
- Supported Director of BFA Impact in programs for Social Impact, Sustainability, and Inclusion & Diversity
- Ideate and assist in planning, designing, and executing experiential and influencer events for all BFA Brands
- Collaborated with the global facilities team to create consistency across all offices by streamlining internal communications, safety protocols, and policies
Project Manager/Executive Assistant
CAPITAL ALLIANCE GROUP
05.2014 - 04.2016
- Support the CEO, Vice President, and Sales Manager with all administrative duties and scheduling meetings, dinners, events, and holiday parties
- Assist director of talent acquisition with recruitment process, assist/conduct interviews, manage job fairs, and construct marketing material to present to clients/future talent
- Act as the front-line administrator with customer calls, services, and clients on a daily basis
- Inspire and promote company sponsored events and assist in developing corporate culture
- Determine the resources (time, money, equipment, etc.) and scope of projects in collaboration with management
Education
CERTIFIED BUSINESS OFFICE MANAGER (CBOM) - Management & Strategy Institute
05.2020
Bachelors of Arts - Communications, Concentration: Advertising
CALIFORNIA STATE UNIVERSITY, FULLERTON
05.2013
Skills
- Workplace coordination
- Effective organizational skills
- Fostering collaborative connections
- Scheduling coordination
- Strategic policy execution
- Facility operations management
- Process efficiency improvement
- Onboarding and orientation
Languages
Cambodian
Native or Bilingual
Timeline
Office Manager
THE CHERNIN GROUP / NORTH ROAD COMPANY
07.2023 - Current
Office Manager
BLENDED STRATEGY GROUP
01.2023 - 05.2023
Senior Manager, Employee Experience
OUR PLACE
12.2022 - 12.2022
Office Manager II, Office Manager I
BFA INDUSTRIES / IPSY
08.2018 - 11.2020
Project Manager/Executive Assistant
CAPITAL ALLIANCE GROUP
05.2014 - 04.2016
CERTIFIED BUSINESS OFFICE MANAGER (CBOM) - Management & Strategy Institute
Bachelors of Arts - Communications, Concentration: Advertising
CALIFORNIA STATE UNIVERSITY, FULLERTON
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