Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylvanna Cienfuegos Joseph

Apopka

Summary

Dynamic Shift Leader at Chick-fil-A with a strong customer service focus and proven cash handling expertise. Recognized for enhancing customer satisfaction through effective problem-solving and team leadership. Successfully trained new employees and consistently met sales goals, fostering a positive work environment and promoting continuous improvement.

Overview

13
13
years of professional experience

Work History

Shift Leader

Chick Fill A
10.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Beauty Advisor

Walgreens
02.2014 - 10.2016
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Maintained counter and display areas for cleanliness and organization.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.

Team Member

McDonald's
03.2012 - 01.2014
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Cleaned and maintained fryers and grills to keep appliances in working condition.
  • Participated in ongoing training programs to further develop culinary skills and expertise as a Fry Cook.

Education

Bachelor of Business - Entrepreneurship

American InterContinental University
Schaumburg, IL
05-2016

Skills

  • Positive attitude
  • Cash handling
  • Customer service focus
  • Goal setting and tracking
  • Team leadership
  • Problem-solving

Timeline

Shift Leader

Chick Fill A
10.2022 - Current

Beauty Advisor

Walgreens
02.2014 - 10.2016

Team Member

McDonald's
03.2012 - 01.2014

Bachelor of Business - Entrepreneurship

American InterContinental University

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