Sylvena Carr
Philadelphia,PA
Summary
Experienced and organized Out patient Registrar with 7years of administrative experience. Skilled in streamlining patient flow through accurate recordkeeping and clear communication skills. Proficient in using many EMR systems for patient information management and scheduling.
Overview
11
11
years of professional experience
Work History
Admissions Specialist
DaVita
Malvern, PA
11.2021 - Current
- Respond professionally , promptly, and courteously to inbound calls, e-mails and faxed referrals and requests for treatment
- Request placement and respond to inquires regarding treatment options via outbound calls, e-mail and other designated contacts
Out Patient Registration
Hahnemann University Hospital
Philadelphia, PA
09.2017 - 08.2019
- Ensured safety and well-being of patients
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Balanced deposits and credit card payments each day
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
- Established staff schedules and assignments based on facility needs and equipment availability
- Transported patients to and from different departments
Envoirnmental Services
Hahnemann University Hospital
Philadelphia, PA
08.2014 - 09.2017
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
- Supervised production planning while using appropriate tools and analysis for smooth production output
- Maintained material and stock levels consistent with business requirements while meeting target capital objectives
- Received incoming calls and messages and addressed or triaged phone requests
Cashier Sales Associate
Dunkin' Donuts
Philadelphia, PA
08.2012 - 08.2014
- Guided new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Followed standardized procedures for issuing cash refunds
- Ensured compliance with company service standards and inventory and cash control procedures
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
Education
Certification - Medical Assisting
Lincoln Technical Institue
Philadelphia, PA4 2010
High School Diploma -
South Philadelphia High School
Philadelphia, PASkills
- Telephone etiquette
- Client engagement
- Data mining
- Data verification
- Recordkeeping
- Insurance Verification
- Chart pulling
- Appointment scheduling
- Payment collection
Timeline
Admissions Specialist
DaVita
11.2021 - Current
Out Patient Registration
Hahnemann University Hospital
09.2017 - 08.2019
Envoirnmental Services
Hahnemann University Hospital
08.2014 - 09.2017
Cashier Sales Associate
Dunkin' Donuts
08.2012 - 08.2014
Certification - Medical Assisting
Lincoln Technical Institue
High School Diploma -
South Philadelphia High School
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