SYLVENS BELLANTON
Hemet,CA
Summary
Versatile and driven professional with over a decade of experience in leadership roles within high-volume service industries. Proven track record of exceeding performance targets through strategic planning and team development. Adept at emergency response, schedule management, and fostering employee growth. Eager to apply a strong background in operational excellence and customer advocacy.
Overview
11
11
years of professional experience
Work History
Bar & Restaurant Manager
Applebee's
09.2021 - Current
- Strategically adjusted service plans in response to market conditions, enhancing business opportunities.
- Led performance assessments and motivated service team goals, resulting in increased guest satisfaction and loyalty.
- Advocated for customers by identifying service improvements, resolving complaints, and ensuring maximum satisfaction.
- Resolved customer complaints promptly to achieve maximum satisfaction
- Reported risk management issues to general management while enforcing standards and regulations.
- Assisted in budget preparation and financial planning activities to maximize revenue generation opportunities while controlling costs effectively.
Chef's Assistant
Cheesecake Factory
10.2018 - 08.2021
- Managed food preparation for future menus, maintaining high standards of quality and creativity.
- Conducted training for kitchen staff, emphasizing proper portioning and service techniques.
- Maintained rigorous food safety standards, contributing to kitchen management and inventory control.
Front of House Supervisor
Chili's
10.2017 - 06.2019
- Balanced business targets with customer demand by preparing schedules and delegating assignments.
- Coached FOH staff on procedures, maintaining the restaurant’s reputation for service excellence.
Manager
Panera Bread
08.2015 - 11.2017
- Oversaw kitchen operations, including food and supply purchases, to maintain readiness for business demands.
- Monitored team members and supervisors to verify quality of work.
- Accomplished multiple tasks within established timeframes.
BOH Manager
Buffalo wild wings
08.2013 - 08.2015
- Coordinated new menu item implementations and supervised food service workers to ensure quality service.
- Collaborated with front-of-house staff to ensure seamless communication and timely service delivery.
Education
Associate of Science - Criminal Justice
Queens community college
Queens, NYAssociate of Arts - Hospitality management
Culinary training Institute
New York, NYHigh School Diploma - Culinary Arts
August Martin High
Jamaica, NYSkills
- Strategic Schedule Management
- Advanced Employee Training & Development
- Proficient in Emergency Response Protocols
- Expertise in Crew Leadership & Performance Optimization
- Skilled in Developing Employee Knowledge & Skills
Languages
Creole
Limited Working
Spanish
Limited Working
Timeline
Bar & Restaurant Manager
Applebee's
09.2021 - Current
Chef's Assistant
Cheesecake Factory
10.2018 - 08.2021
Front of House Supervisor
Chili's
10.2017 - 06.2019
Manager
Panera Bread
08.2015 - 11.2017
BOH Manager
Buffalo wild wings
08.2013 - 08.2015
Associate of Science - Criminal Justice
Queens community college
Associate of Arts - Hospitality management
Culinary training Institute
High School Diploma - Culinary Arts
August Martin High
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