Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sylvens Bellanton

Murrieta,CA

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

Applebee's
09.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Kitchen Manager

Cheesecake Factory
10.2018 - 08.2021
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.

Front of House Manager

Chili's
10.2017 - 06.2019
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.

Assistant General Manager

Panera Bread
09.2015 - 11.2017
  • Motivated, trained, and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.

Education

Associate of Science - Criminal Justice

Queens community college
Queens, NY
06.2015

Associate of Arts - Hospitality management

Culinary training Institute
New York, NY
06.2010

High School Diploma - Culinary Arts

August Martin High
Jamaica, NY
06.2009

Skills

  • Operational efficiency
  • Staff training
  • Inventory management
  • Customer service
  • Quality control
  • Budget management
  • Time management
  • Performance improvements
  • Business strategy
  • Budgeting and forecasting
  • Operations management
  • Team leadership
  • Problem-solving

Certification

  • Servsafe

Languages

Spanish
Elementary
English
Native/ Bilingual

Timeline

Operations Manager

Applebee's
09.2021 - Current

Kitchen Manager

Cheesecake Factory
10.2018 - 08.2021

Front of House Manager

Chili's
10.2017 - 06.2019

Assistant General Manager

Panera Bread
09.2015 - 11.2017

Associate of Arts - Hospitality management

Culinary training Institute

High School Diploma - Culinary Arts

August Martin High

Associate of Science - Criminal Justice

Queens community college

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