Sylverina Innis
176 Mohawk Ave Deer Park,NY
Summary
I have been working primarily as a Freight Associate and previously as a Supervisor at Home depot for over 18 years. Working at this company has taught me several skills including picking and packing required merchandise from storage areas and delivering merchandise to sales floor. I have been successful at stocking, restocking and maintaining products for the store's overall appearance. My dedication for this company to has allowed me to consistently meet high standards of productivity.
Overview
19
19
years of professional experience
Work History
Home Health Aid
Utopia Home Care, Inc.
11.2004 - 05.2008
- Cared for patients by assisting with their personal care
- Planned and prepared their daily meals in accordance to their diet
- Assisted patient in daily bathing, grooming, and restroom aid
- Recorded daily reports of patient health and medications taken
- Performed home management tasks such as cleaning, laundry, washing dishes etc.
- Improved patient well-being by providing compassionate and attentive personal care.
Sales Associate
T-Mobile
04.2005 - 09.2006
- Actively seeking potential customers in order to sell and promote products
- Educating clients on company products and services
- Handling complete service process while engaging in quality customer service.
- Built relationships with customers to encourage repeat business.
Cashier
Home Depot
04.2006 - 05.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Freight Team Associate
Home Depot
05.2007 - 04.2009
- Lifted and moved items weighing [Number] pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Loaded and unloaded trucks.
- Operated equipment while observing standard safety procedures.
Freight Supervisor
Home Depot
04.2009 - 09.2016
- Manage the process and delivery of freight transported by trucks
- Assist in loading, unloading and stocking merchandise in all areas of the store
- Delegate tasks to overnight team at the beginning of their shift
- Operate forklift, autopicker, reach machinery, and electric jack
- Provide quality customer service to ensure customer satisfaction
- Establish and enforce safety rules to associates on every shift.
- Managed a diverse team of employees, fostering a positive work atmosphere that encouraged collaboration and camaraderie among staff members.
- Mentored junior team members providing guidance in handling complex situations thereby improving their problem-solving skills.
Freight Associate
Home Depot
09.2016 - Current
- Contributed to cost reduction efforts by identifying opportunities for process improvements and resource optimization.
- Enhanced shipment efficiency by implementing a streamlined loading and unloading process.
- Assisted in developing departmental goals, contributing to overall company objectives and growth plans.
- Checked readiness of delivery docks and alerted management of incoming shipments.
- Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Education
Certifications
Highschool Diploma -
Christianburg Wismar Secondary School
Linden, Guyana06.2001
Skills
- Can stand and work on feet for long periods of time
- Capable of lifting large quantity packages and products
- Equip with conflict resolution and customer service skills
- Can adapt to changing environment and situations when needed
- Equip with supervisory and leadership skills
- Equipment Operation
- Stock management
- Cargo Loading
- Forklift Operation
- Inventory Counts
- Truck loading and unloading
- Order picker machine
Timeline
Freight Associate
Home Depot
09.2016 - Current
Freight Supervisor
Home Depot
04.2009 - 09.2016
Freight Team Associate
Home Depot
05.2007 - 04.2009
Cashier
Home Depot
04.2006 - 05.2007
Sales Associate
T-Mobile
04.2005 - 09.2006
Home Health Aid
Utopia Home Care, Inc.
11.2004 - 05.2008
Certifications
Highschool Diploma -
Christianburg Wismar Secondary School