Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SYLVEST TEKANG

Houston

Summary

Dynamic and results-driven professional blending academic training in economics and business administration with hands-on experience in sales, operations, and team leadership. Proven track record in providing best-in-class customer service and efficient operational support across various business settings. Adept at translating business requirements into technical specifications and leveraging strong problem-solving and conflict resolution skills to drive customer satisfaction and business efficiency.

Diligent with a background in overseeing restaurant operations and staff. Successfully managed team performance and customer satisfaction initiatives. Demonstrated leadership and problem-solving skills in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Kitchen/Restaurant Supervisor

WAZOBIA MARKET
01.2023 - Current
  • Operational Leadership: Managed daily kitchen and restaurant operations, ensuring efficiency, quality control, and adherence to health and safety standards.
  • Team Management: Supervised a team of kitchen and front-of-house staff, including training new employees, scheduling, and delegating tasks to maximize productivity.
  • Customer Service & Conflict Resolution: Acted as the point of escalation for customer issues, successfully resolving conflicts and ensuring a positive dining experience.
  • Inventory & Cost Control: Assisted with inventory management, ordering supplies, and minimizing waste to maintain budgetary goals.

Stacker, Greeter & Cashier

WAZOBIA
01.2022 - 12.2022
  • Executed over 1,000 accurate sales transactions by ringing up purchases, scanning items, and calculating totals.
  • Processed various forms of payment, including cash, credit/debit cards, and mobile money.
  • Provided high-quality customer service, greeting patrons, answering product and price inquiries, and offering assistance as needed.
  • Managed returns and exchanges efficiently, resolving customer issues while strictly adhering to store policies.

Owner

EL TEKANG GLASS AND ALUMINUM WORK
05.2019 - 11.2021
  • Owned and operated a business, demonstrating entrepreneurial skills and full-cycle business management.
  • Translated complex business requirements into detailed, production-level technical specifications for new features and enhancements.
  • Successfully oversaw and executed operations, ensuring project delivery met customer expectations and quality standards.

Education

Bachelor of Arts - Economics

G B H S WUMUNDENG
BATIBO- ASHONG-CAMEROON
08-2022

Skills

  • Leadership and Team Management (Demonstrated in Kitchen Supervisor role)
  • Customer Service and Satisfaction
  • Problem-Solving and Conflict Resolution
  • Business Operations Management
  • Sales and Payment Processing
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • POS (Point of Sale) Systems
  • Technical Specification Documentation
  • Inventory and Cost Control (Added to reflect Kitchen Supervisor role)
  • Customer service
  • Team coordination
  • Hospitality
  • Staff training

Languages

English (Professional Working Proficiency)
French (Professional Working Proficiency)
Broken English
Native language (MOGHAMO)

Timeline

Kitchen/Restaurant Supervisor

WAZOBIA MARKET
01.2023 - Current

Stacker, Greeter & Cashier

WAZOBIA
01.2022 - 12.2022

Owner

EL TEKANG GLASS AND ALUMINUM WORK
05.2019 - 11.2021

Bachelor of Arts - Economics

G B H S WUMUNDENG

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