Summary
Overview
Work History
Education
Skills
Timeline
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Sylvester Ali

Brooklyn,NY

Summary

Proven performer in high-pressure environments, adept at leveraging exceptional customer service and teamwork skills honed at Tiny China Market. Excelled in building customer loyalty and managing financial transactions accurately, demonstrating a blend of excellent people skills and basic mathematics acumen. Achieved significant improvements in customer satisfaction and sales floor efficiency.

Overview

8
8
years of professional experience

Work History

Sale Associate

Tiny China Market
Los Angeles, CA
06.2016 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Crew Member

Chalk Ice Cream
New York, NY
08.2011 - 09.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School Diploma -

Admiral William F Halsey Junior Leadership Academy
Elizabeth, NJ
07.2016

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Relationship Building
  • Exceptional customer service
  • Goal-Oriented
  • Basic Mathematics
  • Sales and Promotions
  • Safety and Cleanliness Standards
  • Ability to Lift 40 pounds
  • Building Customer Loyalty
  • Engaging with Diverse Customers
  • Sales floor organization

Timeline

Sale Associate

Tiny China Market
06.2016 - 08.2019

Crew Member

Chalk Ice Cream
08.2011 - 09.2016

High School Diploma -

Admiral William F Halsey Junior Leadership Academy
Sylvester Ali