Sylvester Ali
Brooklyn,NY
Summary
Proven performer in high-pressure environments, adept at leveraging exceptional customer service and teamwork skills honed at Tiny China Market. Excelled in building customer loyalty and managing financial transactions accurately, demonstrating a blend of excellent people skills and basic mathematics acumen. Achieved significant improvements in customer satisfaction and sales floor efficiency.
Overview
8
8
years of professional experience
Work History
Sale Associate
Tiny China Market
Los Angeles, CA
06.2016 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Crew Member
Chalk Ice Cream
New York, NY
08.2011 - 09.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Admiral William F Halsey Junior Leadership Academy
Elizabeth, NJ07.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Exceptional customer service
- Goal-Oriented
- Basic Mathematics
- Sales and Promotions
- Safety and Cleanliness Standards
- Ability to Lift 40 pounds
- Building Customer Loyalty
- Engaging with Diverse Customers
- Sales floor organization
Timeline
Sale Associate
Tiny China Market
06.2016 - 08.2019
Crew Member
Chalk Ice Cream
08.2011 - 09.2016
High School Diploma -
Admiral William F Halsey Junior Leadership Academy