Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sylvester Baisden

Lithonia,USA

Summary

Seasoned Operations Manager and talented leader with seven years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

7
7
years of professional experience

Work History

Operations Manager

Baisden Banding & Management
08.2021 - Current
  • Met with directors and stakeholders to discuss company needs and goals
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
  • Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Outbound Sales Representative

RoofClaims.com
12.2020 - 04.2021
  • Obtained customer information such as name, address and payment method and entered orders into computers
  • Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
  • Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
  • Cultivated strong relationships with clients, fostering loyalty and repeat business.
  • Scheduled appointments for sales representatives to meet with prospective customers and for customers to attend sales presentations
  • Met deadlines while maintaining high-quality deliverables
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Actively sought opportunities for professional growth through attendance at relevant conferences or workshops within the field.

Mental Health Counselor

Rise And Shine Counseling Agency
12.2017 - 03.2021
  • Collected information about clients through interviews, observation and tests
  • Acted as client advocates to coordinate required services or to resolve emergency problems in crisis situations
  • Developed and implemented treatment plans based on clinical experience and knowledge
  • Guided clients in development of skills or strategies for dealing with problems
  • Organized, and led structured programs of counseling, work, study, recreation and social activities for clients
  • Filled out and maintained client-related paperwork, including federal- and state-mandated forms, client diagnostic records and progress notes
  • Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
  • Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
  • Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
  • Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
  • Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.

Sales Representative

RoofClaims.com
07.2019 - 12.2019
  • Tracked sales numbers and issued progress reports to executives for review
  • Worked with management teams to develop annual sales plans, goals and targets
  • Adapted to and remained flexible in changing, fast-paced work environment
  • Scheduled sales presentations to promote company programs and educate clients on offerings
  • Negotiated contracts and prices with clients to exceed sales goals
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Education

MASTER OF SCIENCE - SPORTS ADMINISTRATION

Grambling State University
Grambling, LOUISIANA
05.2018

BACHELOR OF SCIENCE - CRIMINAL JUSTICE

Grambling State University
Grambling, LOUISIANA
05.2015

Skills

  • Leadership Skills
  • Detail-Oriented
  • Delegating Work Assignments
  • Critical Thinking
  • Project Management
  • Equipment Maintenance
  • Communication Skills
  • Interpersonal Skills
  • Problem-Solving
  • Employee Motivation
  • Project management abilities

References

References available upon request

Timeline

Operations Manager

Baisden Banding & Management
08.2021 - Current

Outbound Sales Representative

RoofClaims.com
12.2020 - 04.2021

Sales Representative

RoofClaims.com
07.2019 - 12.2019

Mental Health Counselor

Rise And Shine Counseling Agency
12.2017 - 03.2021

BACHELOR OF SCIENCE - CRIMINAL JUSTICE

Grambling State University

MASTER OF SCIENCE - SPORTS ADMINISTRATION

Grambling State University

Similar Profiles

CREATE PROFILE
Sylvester Baisden