SYLVESTER BASSEY
Loganville,Ga
Summary
A network engineer with over 8 years’ experience designing, implementing and troubleshooting complex managed and IP network services, and Ethernet infrastructures. Flexible hard worker ready to learn and contribute to team success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Network Migration Engineer
Telnet INC
05.2023 - 07.2023
- Served as a network migration engineer for the Delta Airlines project
- Responsible for migration from legacy cisco equipment to Cisco Meraki
- Helped with configuration, staging and test and turn ups
- Installed and repaired network cabling infrastructure.
Network Engineer
PrologicITS
Atlanta, GA
04.2017 - 04.2023
- Serve as the lead Network Engineer for the Rent-a-Center project
- Knowledge of Cisco Meraki SD-WAN solutions
- Responsible for designing, creating and testing client golden template
- Responsible for configuring and staging all cisco and non-cisco equipment
- Helps clients resolve all technical issues relating to Routing and Switching
- Responsible for all cloud based equipment configurations and troubleshooting
- Experience configuring Cisco Meraki routers and switches
- Responsible for troubleshooting network related outages
- Responsible for receiving, managing and keeping track of all network equipment
- Provided technical and operational consultancy to clients
- Experience configuring Cisco switches 2900/3550/3700/3800 series
- Experience with Cisco ISR/ASR 800/1900/2800/2900/4000 series
- Working knowledge of TCP/IP and IPV4
- Troubleshoots network problems effectively in a NOC environment
- Handles all level of related client’s network issues
- Served as last level of escalations.
TIER 3 Network Engineer
Adcom Solutions
Atlanta, GA
01.2015 - 01.2017
- Handles escalation for ongoing customers and system outages
- Designing, configuring and troubleshoot new and existing Ethernet services and T1 circuits
- Provide on-call TIER III support during afterhours and weekends for the NOC
- Knowledge of internetwork communications protocols, MPLS, BGP, OSPF, ISIS, RIP, EIGRP, QOS
- Able to communicate complex technical issues clearly to both technical and non-technical staff and customers
- Troubleshoots network problems effectively in a network operation environment
- Provide training to Level 1/2 Network Operations Technicians
- Knowledge of DNS, DHCP, VRRP, HSRP, VLANs, LAN and WAN
- Coordinate with the field support technicians on-site performing the hands-on work consisting of installations/cutovers, configurations, wiring, racking of equipment at various locations, etc
- Keeps detailed documentation during installations, configuration changes and troubleshooting steps regarding all issues
- Configured and deployed cisco Meraki firewall MX68cw and MS-120/125 switches
- Knowledge of Cloudgenix SDWAN solution
- Experience with Avaya service manager Monitored and handled NOC trouble tickets Configured and deployed Fortinet 60D for Pizza property
Network Support Technician
Cydah Telecom Services
Atlanta, GA
01.2010 - 01.2015
- Work with Sales, Customer Solutions engineer and customers to provision new and existing Managed Services
- Experience configuring and troubleshooting Cisco routers and switches
- Knowledge of data communications protocols, MPLS, BGP, OSPF, EIGRP
- Handles incoming technical calls and work closely with engineering, field technicians, other communication carriers and customer help desk to resolve issues in a timely manner
- Able to communicate complex technical issues equally to both technical and non-technical staff and customers
- Troubleshoots network problems effectively in a network operation environment
- Install and repair network cabling infrastructure
- Experience utilizing Signaltek , Flukes network cabling testers, Install, troubleshoot and configure Cisco networking equipment
- Installed and troubleshoot POS systems.
Education
Skills
- Root Cause Analysis
- Quality Control
- Project Planning
- System Troubleshooting
- Process Improvement
- Project Management
- Quality Assurance Controls
- Engineering Documentation
Certification
CISCO NETWORK ACADEMY, CSC012635899, CCNA
Projects
Produce Training Solution for Level1/Level2 Groups: Provide BGP, EIGRP, OSPF, Ethernet/T1 and standard troubleshooting training for Level1/Level2 network operation center groups.
References
References Available Upon Request
Timeline
Network Migration Engineer
Telnet INC
05.2023 - 07.2023
Network Engineer
PrologicITS
04.2017 - 04.2023
TIER 3 Network Engineer
Adcom Solutions
01.2015 - 01.2017
Network Support Technician
Cydah Telecom Services
01.2010 - 01.2015
CISCO NETWORK ACADEMY, CSC012635899, CCNA
Similar Profiles
Ellie-Grace AlatisheEllie-Grace Alatishe
Client Service Representative at Telnet CommunicationClient Service Representative at Telnet Communication
Zachary DaltorioZachary Daltorio
Network Implementation Specialist at TelNet WorldwideNetwork Implementation Specialist at TelNet Worldwide
Alex GokulAlex Gokul
Low Voltage Technician at Telnet Business SolutionsLow Voltage Technician at Telnet Business Solutions