Sylvester Brooks
Charlotte,NC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Car Detailing Manager
Paint Protection
09.2020 - 04.2024
- Implemented employee training programs that increased knowledge of industry trends and advanced detailing techniques.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Optimized employee schedules to balance workload among team members while minimizing overtime costs.
- Reduced waste generated during the detailing process by introducing more eco-friendly products into our workflow.
- Conducted regular performance evaluations for car detailers, identifying areas for growth and development opportunities.
- Trained new employees on company protocols, safety procedures, and best practices in car detailing.
- Boosted productivity by monitoring the quality of work performed by detailers and providing guidance when necessary.
- Managed scheduling, assigning tasks to car detailers to ensure timely completion of projects.
- Reported daily work progress and encountered problems to management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Warehouse Forklift Operator
Bic Graphic USA
05.2017 - 01.2020
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.
- Safeguarded quality of products stored in the warehouse by ensuring proper stacking techniques and adherence to weight restrictions while operating a forklift.
Education
High School Deploma -
East Mecklenburg High School
Charlotte, NC06.2015
Skills
- Project management proficiency
- Sales and marketing strategies
- Excellent customer service
- Strong leadership abilities
- Employee Training and Development
- Team Building and Motivation
- Quality control monitoring
- Delegation and Supervision
- Health and safety compliance
- Continuous Improvement Mindset
- Environmental awareness
- Resource Allocation and Scheduling
- Conflict resolution techniques
- Inventory management expertise
- Relationship Building
Timeline
Car Detailing Manager
Paint Protection
09.2020 - 04.2024
Warehouse Forklift Operator
Bic Graphic USA
05.2017 - 01.2020
High School Deploma -
East Mecklenburg High School
Similar Profiles
Ashton SerpaAshton Serpa
Paint Correction/ Ceramic Coating Specialist at GlossHaus Paint ProtectionPaint Correction/ Ceramic Coating Specialist at GlossHaus Paint Protection
Paul LootsPaul Loots
Sales Representative at Tjhoko Paint and Paint MasterSales Representative at Tjhoko Paint and Paint Master
Naseem BaynesNaseem Baynes
Journeyman Painter at Comreno/Prime Time/Darling Paint/Pro PaintJourneyman Painter at Comreno/Prime Time/Darling Paint/Pro Paint