Sylvester Brown
Randolph,Massachusetts
Summary
Demonstrate the ability to learn additional roles and responsibilities, including IT support, Desktop support, Computer room support, and Facility support. A hardworking and passionate job seeker with organizational solid skills eager to secure an entry-level Cybersecurity Analyst] position. Ready to help the team achieve company goals.
Overview
1
1
Certification
Work History
IT Support Specialist
Delta Projects Inc.
12.2022 - 05.2023
- Provided IT support to non-technical internal users through desk-side support services
- Determined hardware and network system issues using proactive troubleshooting techniques
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes
- Updated software to safeguard against security flaws
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
- Answered questions and provided information to customers about new software or hardware
- Offered new customers training to reduce frustration and improve customer satisfaction
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Created help desk tickets, troubleshot and resolved desktop issues
Education
Master of Science - Information Technology/Cybersecurity
Florida Institute of Technology-Melbourne
Melbourne, FL05.2020
Bachelor of Science - Industrial Mathematics
University Of Benin
Benin City, Nigeria05.1997
Skills
- Operating system management
- Helpdesk call support
- Wireless area networking
- Hardware upgrades
- Mobile device management
- Backup and recovery
- Desktop support
- Technical issues analysis
- Ticket support system management
- Issue troubleshooting
- Microsoft Outlook
- PC component diagnostics
- Network diagnostics
Certification
Introduction to Cybersecurity Tools & Cyber Attacks
( an online non-credit course authorized by IBM and offered through coursera)
Reading, Traveling and cooking
Traveling and cooking have been my passion; I feel satisfied and rejuvenated even in a disappointing phase. I am also passionate about reading because it gives me a level of fulfillment as it has been a source of knowledge for all ages. They are inspirational biographies, business-related books, and cooking books that make me a new being every day, and my outlook on life changes. Again, reading makes one versatile in personal and professional life development. As a voracious reader, I am confident in volunteering in any leadership program and building the community that I reside.
Timeline
IT Support Specialist
Delta Projects Inc.
12.2022 - 05.2023
Master of Science - Information Technology/Cybersecurity
Florida Institute of Technology-Melbourne
Bachelor of Science - Industrial Mathematics
University Of Benin
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