Sylvester Castro
Running Springs,CA
Summary
Seasoned Service Manager bringing demonstrated safety management and performance optimization skills gained during experience in automotive settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Warehouse Worker
Magic Water
Rancho Cucamonga, CA
01.2021 - Current
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Store Manager of Service
Pep Boys
Fontana , CA
01.2014 - 11.2020
- Developed and rolled out new policies designed to bolster productivity and reduce overall costs.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper environmental protocols .
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Provided exceptional customer service to customers, increasing customer loyalty.
Assistant Store Manager
Discount Tire Centers
Orange , CA
01.2010 - 12.2013
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Associate of Arts - Buisness
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Etiwanda High School
Etiwanda, CA05.2003
Skills
- Safety Compliance
- Specifications Interpretation
- Tools and Equipment Maintenance
- Personnel Management
- Corrective Action Implementation
- Personnel Skill Assessments
Certification
- ASE CERTIFIED TECHNICIAN-C1 , A4, & G1
- CAL OSHA CERTIFIED FORKLIFT OPERATOR
Timeline
Warehouse Worker
Magic Water
01.2021 - Current
Store Manager of Service
Pep Boys
01.2014 - 11.2020
Assistant Store Manager
Discount Tire Centers
01.2010 - 12.2013
High School Diploma -
Etiwanda High School
Associate of Arts - Buisness
Chaffey College