Sylvester Chancellor
McKinney,TX
Overview
26
26
years of professional experience
Work History
General Manager
Durham School Services
04.2008 - 04.2020
- Responsible for administering the $8M transportation contract for the McKinney Independent School District (MISD)
- Direct all transportation functions for the MISD
- Responsible for the safe and timely delivery of over 10,000 students daily
- Provide leadership to an operation with a staff of 4 managers, 12 office staff members, four maintenance technicians, 140 drivers, and 75 bus monitors
- Ensure all buses are dispatched timely
- Manages all areas of transportation, including timely pickup and delivery of all students
- Prepare monthly reports for review by the school board administration
- Conduct weekly visits to school campuses to evaluate service
- Respond to all inquiries from the campuses, parents, and school administration officials
- Ensure all drivers are trained and certified to meet all DOT regulatory requirements
- Responsible for managing the P&L results
- Conduct monthly safety meetings with all employees
- Responsible for the hiring and training of all employees.
Senior Manager
FedEx Ground
06.2000 - 11.2007
- Managed the operation of a 24-hour facility with $17M annual revenue
- Directed all inbound/outbound functions within a fast-paced shipping environment, including an overnight hub with same-day shipping; ensured deadlines and schedules were met
- Oversaw 14 managers, up to 100 non-exempt employees, 52 pickup/delivery contractors, and 35 linehaul contractors (tractor and trailer operators)
- Ensured that all pickup/delivery vans and linehaul drivers were dispatched timely
- Managed all areas of transportation, including OSHA and DOT regulations
- Conducted weekly safety meetings with all drivers
- Responded to all customer service inquiries
- Conducted sales calls with the sales staff
- Evaluated and administered monthly financial results
- Hired, coached, and motivated staff members and contractors
- Ensured all drivers were trained and certified to meet all DOT requirements
- Ensured all DOT files were in compliance.
Senior Manager
FedEx Ground
01.2002 - 01.2006
- Headed terminal operations with a staff of 23 exempt/non-exempt personnel and 30 pickup/delivery contracted routes
- Ensured safety and regulatory compliance of the vehicle fleet.
Senior Manager
FedEx Ground
01.2000 - 01.2002
- Provided leadership to a FedEx Ground Home Delivery operation, which included 12 exempt/non-exempt staff members and 12 contracted routes
- Recruited and hired personnel
- Performed monthly performance and financial assessments of the terminal operations.
Contract Manager
Trans Met Inc.
01.1994 - 01.2000
- Oversaw the operations for eight Airborne Express contracts, consisting of pickup/delivery operations for over 100 contracted routes
- Managed a 175-member staff.
Education
Bachelor of Science - Management -
University of Phoenix
Phoenix, AZ01.2024
Skills
- Facility Management
- Budget Preparation
- Customer Service
- Forecasting
- Inventory Control
- P&L Responsibility
- Regulatory Compliance
- Training & Development
- Safety & Security
- Transportation Routing
- Fleet Management
- Resource Management
- Administration
- Team Building & Facilitation
- Loss & Prevention Control
Achievements
- Recognized with numerous awards during tenure at FedEx; won the Senior Manager of the Year award for the Texas region on three separate occasions and Senior Manager of the Year for the Western division and the 5-Star Award.
- Set up and established the first Home Delivery Terminal in San Antonio with a 98% first-day service operations rating; achieved profitability within the first 15 months.
- Significantly improved dock productivity while reducing staff and operational costs and increasing profit margins through effective restructuring and process improvements, which enhanced inbound/outbound service and efficiency.
- Cut turnover from 170% to less than 35% at one location and from over 200% to less than 25% at another.
- Increased annual revenue by 15% within the first 12 months at a location by restructuring routes and improving performance.
- Improved an operation’s overall service and efficiency by identifying needs, such as additional resources and vehicles, routing changes, and scheduling enhancements; implemented a driver training program that increased safety controls and performance, as well as expanded staff policy/procedural knowledge.
Personal Information
Title: FedEx Senior Management Courses, Airborne Express Methods Training, Smith Systems Safety Training Course, Hazardous Materials Training, Senior Non-Commissioned Officer NCO Academy, NCO Academy, NCO Leadership School
Timeline
General Manager
Durham School Services
04.2008 - 04.2020
Senior Manager
FedEx Ground
01.2002 - 01.2006
Senior Manager
FedEx Ground
06.2000 - 11.2007
Senior Manager
FedEx Ground
01.2000 - 01.2002
Contract Manager
Trans Met Inc.
01.1994 - 01.2000
Bachelor of Science - Management -
University of Phoenix
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