Creative Barista skillful in memorizing recipes, maintaining and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Hi, I’m
SYLVESTER Eaves
Management
Brandon,US
Summary
Overview
29
years of professional experience
1
Certification
Work History
Advent Health TampaTampa, FL
Coffee Barista
08.2021 - Current
Job overview
- Provides support to other managers as requested
- Acts as a point of contact for customers
- Key Contributions/Accomplishments:
- Greeting customers, food handling, Organizing store shelves, Stocking/Inventory, Ringing up purchases, and answering questions about products, services, and policy
- Prepared hot and cold coffee drinks according to customer specifications.
McDonald's CorporationBrandon, Florida
Shift Manager
01.2015 - Current
Job overview
- Create a memorable dining experience for our guests and increase profitability
- Delegating tasks to restaurant staff, addressing diners' queries and ensuring compliance with safety regulations
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Dollar General
Sales Associate
01.2014 - 12.2015
Job overview
- Provides support to other managers as requested
- Acts as a point of contact for customers
- Key Contributions/Accomplishments: Greeting customers, Organizing store shelves, Ringing up purchases, and answering questions about products, services, and policy.
Walmart
Sales Associate
01.2011 - 12.2013
Job overview
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
Farmers Insurance
Customer Service
01.2010 - 12.2011
Job overview
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Created reports on customer feedback surveys to identify areas of improvement in service delivery.
Kroger INC
Supervisor
01.2000 - 12.2009
Job overview
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
Taco Bell
Floor Manager
01.1995 - 12.2000
Job overview
- Ensured that all staff members adhered to safety guidelines and regulations.
- Maintained a safe, clean and organized floor environment.
- Assigned tasks to team members in accordance with their skillset.
- Provided training and guidance to new employees regarding store policies and procedures.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
Education
University of Phoenix
Associate's degree in Business Administration
07.2025
University Overview
Florida Career College
Diploma from Information Technology
01.2015
University Overview
Kaplan UniversityLas Vegas, NV
from Medical Assistant
01.2011
University Overview
Skills
- Quality Standards
- Display Maintenance
- Coffee Grinding
- Inventory Management
- Quality Assurance
Certification
- Medical Assistant
- Food Handler Certification
Licenses
Licenses
Food Handler Certification
Languages
Languages
English Spanish
Accomplishments
Accomplishments
- Employee of the month 2022.
Timeline
Coffee Barista
Advent Health Tampa
08.2021 - Current
Shift Manager
McDonald's Corporation
01.2015 - Current
Sales Associate
Dollar General
01.2014 - 12.2015
Sales Associate
Walmart
01.2011 - 12.2013
Customer Service
Farmers Insurance
01.2010 - 12.2011
Supervisor
Kroger INC
01.2000 - 12.2009
Floor Manager
Taco Bell
01.1995 - 12.2000
University of Phoenix
Associate's degree in Business Administration
Florida Career College
Diploma from Information Technology
Kaplan University
from Medical Assistant
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