Summary
Overview
Work History
Education
Skills
Timeline
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Terrion Johnson

Riverdale,GA

Summary

Dedicated Logistics Coordinator with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Reliable Dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in Transportation Industry practices and compliance requirements.

Overview

13
13
years of professional experience

Work History

Dispatcher

Amazon Freight
10.2023 - Current
  • Considered an expert in Transportation Operations
  • Identified risk for both carrier and 3PL Shippers to create a symmetry with the Disruption Management Team.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Scheduled loads according to priority and available equipment.

Transportation Specialist

Aston Carter
06.2022 - 10.2023
  • The Transportation Specialist coordinates transportation between Amazon Facilities and Logistics Service Providers, ensuring timely flow of trailers in and out of facilities and meet customer order time
  • Primary functions are to own multiple processes, identify and own process improvement initiatives and determine best practices to create and implement standard work
  • This position reports to the shift manager but leadership development is co-owned by the Operations Manager
  • Lead responsibilities for multiple processes contribute to best practices, build standard work, and drive accountability for standard work
  • Coach associates and peers comfortably, when necessary, Coach behaviors to exceed process goals
  • Identify areas needing improvement, work with specialists to drive idea collection, and implement solutions with shift manager/operations Manager guidance Ability to work successfully with all levels of Operations Proactively identify personal development needs and strive to constantly learn and be curious
  • Maintain knowledge of Command-and-Control operational procedures as needed Constantly motivate teams to exceed quality and productivity goals
  • Considered an expert in Transportation Operations
  • Identified risk for both carrier and 3PL Shippers to create a symmetry with the Disruption Management Team.
  • Organized delivery schedules and provided customers with timely updates with a 95% rate for the last 11 months.

Dispatcher

Sysco Foods
05.2018 - 05.2022
  • Manage all calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment
  • Plan drivers’ itinerary to ensure timely pick-up and delivery of loads, while following all safety regulations
  • Assign work vehicles and ensure the most effective delivery schedule
  • Record and maintain files or records of customer requests
  • Manage conflict resolutions and mediation between drivers and management team
  • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
  • Collaborate with management to modify daily routes to accommodate the needs of customers
  • Created workorders via AAP for any trailer breakdowns
  • Setup a ITR for drivers facing HOS or tractor breakdown.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.

OTR Lead Dispatcher

PREMIER TRANSPORTATION
02.2015 - 04.2018
  • Answered all inbound calls and responded to customer inquiries
  • Provided instructions regarding shipping/delivery of materials
  • Ensured accurate entry of all numerical data into company database
  • Provided administrative support to management team and communicated effectively with drivers
  • Gathered, logged and monitor all shipping data for easy follow-up
  • Managed escalated service concerns and worked to resolve all issues within a timely manner in order to retain loyal business and increase client/employee satisfaction
  • Provided on the job training to new hires and served as subject matter expert to current staff
  • Preparation of work orders, shipping orders and bills of lading.

Transportation Dispatch Clerk

SHERWOOD FOODS DISTRIBUTORS INC.
01.2011 - 01.2015
  • Tracked deliveries via Roadnet and prepared criteria for inventory
  • Conducted monthly audits, checked documentation for accuracy and completed assigned projects within set deadlines
  • Scheduled maintenance orders for all office equipment and provided administrative support to all staff and management
  • Analyzed performance metrics for office and monitored time to ensure accurate payroll processing for temporary drivers and company drivers
  • Assist HR and AR with hiring of employees according to SFD and DOT guidelines.

Education

STUDIES IN VISUAL COMMUNICATIONS - WEB DESIGN & PHOTOGRAPHY

ATLANTA INTERNATIONAL UNIVERSITY

Skills

  • Logistics Coordination
  • Conflict Resolution
  • Deadline Oriented
  • Dispatcher
  • Quality Control
  • Data Entry
  • Administrative
  • MICROSOFT OFFICE
  • PEOPLENET
  • EXCEL
  • ASC
  • AS400
  • AXON
  • XRS
  • KRONOS
  • SDF
  • SWIMS
  • TMW
  • Database Management
  • Data Warehousing
  • Business Intelligence

Timeline

Dispatcher

Amazon Freight
10.2023 - Current

Transportation Specialist

Aston Carter
06.2022 - 10.2023

Dispatcher

Sysco Foods
05.2018 - 05.2022

OTR Lead Dispatcher

PREMIER TRANSPORTATION
02.2015 - 04.2018

Transportation Dispatch Clerk

SHERWOOD FOODS DISTRIBUTORS INC.
01.2011 - 01.2015

STUDIES IN VISUAL COMMUNICATIONS - WEB DESIGN & PHOTOGRAPHY

ATLANTA INTERNATIONAL UNIVERSITY

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