Summary
Overview
Work History
Education
Skills
Cooking
Timeline
Generic

Sylvester Grady

Atlanta ,GA

Summary

Accomplished Program Manager with a proven track record at Amazon, pioneering the company's first claims program and saving $1.6 million in its inaugural year. Expert in supply chain management and team leadership, I've driven a 21% efficiency improvement and empowered teams for significant promotions and cost savings. Skilled in data analysis and cross-functional collaboration, I excel in innovative problem-solving and efficient process improvements.

Overview

8
8
years of professional experience

Work History

Program Manager

Amazon
01.2023 - Current
  • Pioneered and launched Amazon Freight's inaugural claims program, successfully managing over 200 complex claims independently and leveraging operational knowledge to save $1.6 million within the first year of implementation.
  • Designed and implemented a streamlined claims management system, leveraging deep operational knowledge to achieve industry-leading 21% efficiency improvement in days-to-close for high-volume, complex freight disputes
  • Launched the first-ever customer training platform for Amazon Freight's claims process in 2023, uniquely developing educational mechanisms to enhance client understanding and streamline claim submissions.

Operations Manager

Amazon Freight External
09.2023 - 01.2024
  • Supervised 24 operations staff and kept employees 40% of his staff with in 90 days in role were promoted.
  • Empowered employees to take ownership of their responsibilities, leading to Amazon freight's learning and development for Small and Medium Business this led to a 8MM cost savings training associates. .
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Supply Chain Logistics Manager

United States Army Recruiting and Retention Group
10.2016 - 08.2023


  • Managed a fleet of 300+ Government Owned Vehicles (GOV)/leased non-tactical vehicles, ensuring compliance with regulatory guidance and optimizing usage and maintenance protocols.
  • Led the Command Supply Discipline Program, conducting comprehensive inspections across multiple domains including funds usage, property accountability, and logistics operations
  • Orchestrated customer-focused service delivery, aligning team efforts with the organization's vision to ensure high-quality support across all logistics function.

Education

Bachelor of Science - Transportation/Logistics Management

American Military University
Manassas, VA
05-2023

Skills

  • Team leadership and direction
  • Policy and procedure improvements
  • Team training and development
  • Influencing skills
  • Supply chain distribution
  • Program performance analysis
  • Data Analysis
  • Supply Chain Management
  • Team building
  • Conflict Resolution
  • Employee Training
  • Profit and Loss Management
  • Performance Management
  • Communication Skills
  • Innovation management
  • Collaborate cross-functionally

Cooking

I have been making a significant impact in Atlanta's homeless community for the past two years. This compassionate individual has selflessly cooked meals for over 75 people using his personal funds, providing nourishment and hope to those in need. Grady's dedication extends beyond immediate assistance; he also offers cooking classes specifically designed for husbands who wish to pass on valuable kitchen skills to their children. This dual approach addresses urgent needs while fostering long-term change, as it empowers families with the knowledge to prepare nutritious meals at home. Through his tireless efforts, Sylvester Grady exemplifies how one person's passion and commitment can create a ripple effect of positive change in their community, touching the lives of both the homeless and families seeking to build stronger bonds through cooking.

Timeline

Operations Manager

Amazon Freight External
09.2023 - 01.2024

Program Manager

Amazon
01.2023 - Current

Supply Chain Logistics Manager

United States Army Recruiting and Retention Group
10.2016 - 08.2023

Bachelor of Science - Transportation/Logistics Management

American Military University
Sylvester Grady