Sylvester Hemp Jr.
Roseau,MN
Summary
Accomplished professional with a robust background in customer service and operations, notably at Marvin and the US Army. Excelled in conflict resolution and critical thinking, enhancing customer loyalty and operational efficiency. Proven track record in problem-solving and product knowledge, achieving significant improvements in team performance and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Marvin
12.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Machine Operator
Marvin
03.2020 - 12.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Truck Loader
Marvin
01.2017 - 03.2020
- Loaded and strapped shipments into place on trucks.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Maintained clean and functional warehouse space throughout 8 hour shifts.
- Reviewed shipping orders for accurate fulfillment.
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
- Used forklift to lift pallets and heavy items into trucks.
Assembler
Marvin
03.2016 - 01.2017
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, being prepared to begin work immediately, and contributing positively to the team's overall success.
- Collaborated effectively with team members to meet production targets consistently.
Detention Officer
Tarrant County Sheriff's Department
10.2013 - 03.2016
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
Shift Lead
Flying J Travel Center
10.2012 - 08.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Field Artillery Cannon Crewmember
US Army
09.2008 - 09.2012
- Reduced miscommunication errors by conducting thorough equipment inspections and maintaining clear communication with fellow crewmembers.
- Facilitated timely decision-making by providing accurate information on enemy positions, distances, and terrain features.
- Executed rapid response actions during time-sensitive situations to achieve mission objectives under high-pressure conditions.
- Managed receipt, storage and issue of ammunition equipment and processes.
- Maximized operational readiness by performing regular maintenance on artillery equipment, vehicles, and individual protective gear.
- Operated self-propelled howitzers and ammunition trucks safely.
Education
No Degree - Psychology
Hill College
Burleson, TXNo Degree - Psychology of Addiction
Purdue University Global
West Lafayette, INHigh School Diploma -
Roseau Secondary
Roseau, MN05.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Product Knowledge
Timeline
Customer Service Representative
Marvin
12.2020 - Current
Machine Operator
Marvin
03.2020 - 12.2020
Truck Loader
Marvin
01.2017 - 03.2020
Assembler
Marvin
03.2016 - 01.2017
Detention Officer
Tarrant County Sheriff's Department
10.2013 - 03.2016
Shift Lead
Flying J Travel Center
10.2012 - 08.2013
Field Artillery Cannon Crewmember
US Army
09.2008 - 09.2012
No Degree - Psychology
Hill College
No Degree - Psychology of Addiction
Purdue University Global
High School Diploma -
Roseau Secondary
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