SYLVESTER HSU

• Planning and Implementing major Capital projects from the Project Management Office (PMO)
• Led cross-functional teams to ensure project alignment with strategic goals
• Developed and implemented project plans, timelines, and budgets for successful delivery
• Facilitated project / stakeholder meetings to gather requirements and address project concerns
• Monitored project progress, identifying risks and implementing mitigation strategies
• Collaborated with consultants and contractors to negotiate contracts and ensure quality deliverables

• As a Seller-Doer, responsible for the Business Development, Client relations, Project Execution, and Staff/Budget/Schedule Management of the Pacific Northwest Market. Focusing in the Water / Wastewater / Stormwater Management Market.
• Led client engagement strategies to enhance project delivery and customer satisfaction.
• Drove cross-functional collaboration to align project goals with client expectations.
• Expanded the client base with targeted marketing strategies and personalized outreach efforts.
• Led cross-functional teams to deliver client projects on time and within budget.

• Consulting services on Urban and Rural Infrastructure / Water-Wastewater / Environmental Development projects
• Partnership with NGOs on Social Development projects (Healthcare and Educational Facilities)
• Fundraising for Infrastructure projects

• Part of the founding team of this 21st century Multi-lateral Financial Institution, I was instrumental in its setup and successful development of a strong development / investment pipeline for the Bank.
• Led the identification, preparation, and implementation of investment projects in Urban Planning and Development, Energy, Transport, Telecom, Environmental, and Financing Sectors.
• Covers project development in both the Public and Private Sectors, working with Government Agencies, State-owned Enterprises, and Private Enterprises.
• Led development / investment strategy for infrastructure projects, aligning with regional and local development goals.

• As Environmental Group Manager for one of the oldest Civil Engineering consulting firms in Hong Kong, responsible for the Business Development, Client Management, Project Management, and Team Management for the group.
• Developed successful business strategies for revenue growth, increasing market share and brand recognition.
• Collaborated with other group managers to develop best practices for operational efficiency across departments.
• Negotiated contracts with vendors and suppliers, securing favorable terms beneficial to the organization''s bottom line.
• Mentored junior managers, fostering professional growth and enhancing team performance.

• As Water/Wastewater Group Manager, responsible for the Business Development, Client Management, and Project Management in the Water, Wastewater, Stormwater, and Environmental Management Sectors. Dealing with clients throughout the Asian, Middle-East, and African continents.
• As Select Practice Manager for the Infrastructure & Environment Group, focused on project viability assessment and development concept selection. Sectors covered include Water/Wastewater, Marine and Coastal, Transportation, Civil/Structural, Mechanical/Electrical, and Geotechnical. Support decision making on critical front-end planning issues that enhance the clients’ ultimate business objectives.
• Led cross-functional teams to achieve project milestones, ensuring timely completion and adherence to budget constraints.
• Developed successful business strategies for revenue growth, increasing market share and brand recognition.

• As Urban Planning Group Manager for China and Vietnam, responsible for the Business Development, Client Management, Project Management, Team Management, and P/L Management for the related programs in the region. Focused on the Urban and Infrastructure Planning and Development, Water, Wastewater, and Solid Waste markets.
• Managed technical requirements, schedule, and budget for various programs and projects, consistently meeting timeline and financial targets while maintaining high-quality output.
• Established strong relationships with key clients, resulting in increased customer satisfaction and retention rates.
• Negotiated contracts with vendors and suppliers, securing favorable terms beneficial to the organization''s bottom line.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Assisted in organizing and overseeing internal and external programs to drive operational excellence.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Established key performance indicators to monitor progress and drive accountability within teams.

• Inland Empire Utilities Agency is a regional sewage treatment and water agency that provides sewage collection and treatment, drinking water supply, solids waste handling, and recycled water to the west end of San Bernardino county. Its service area is 242 square miles and 700,000 population. It has 5 wastewater treatment facilities with a combined capacity of over 100 MGD. It also has one desalination water treatment facility and regional composting facility.
• Management of projects, budget, and schedule of work with the Agency on Wastewater, Reclaimed Water, Solid Waste, and Electricity Production. Collaborated with consultants, contractors, and departments within the Agency- which include operations, maintenance, technical support, contracts, budgeting/accounting, and regulatory compliance to ensure success of projects. Implemented projects through the entire cycle – conceptualization, budgeting and scheduling, public outreach, feasibility evaluation, design, permitting, construction, and operation and maintenance.

• Business development, project management, and execution of projects through various phases – planning, study, design, and construction management. Projects mainly in Water Supply, Treatment, and Distribution; and Wastewater Collection and Treatment
• Exemplary achievements include: Firm-wide leader in pipeline (water, sanitary sewer, storm sewer) condition assessment and rehabilitation/repair technologies.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Developed strong relationships with clients and stakeholders, Fostering trust and confidence in the team''s ability to deliver results.
• Negotiated contracts with Clients and partners, achieving quality project deliverables at competitive prices and optimized resources.
• Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
• Ensured projects aligned with corporate strategic objectives, working closely with senior management to refine project goals.

• Project management, and implementation of projects through various phases – planning, study, design, and construction. Mainly in Water Supply, Treatment, and Distribution; and Wastewater Collection and Treatment
• Exemplary achievements include:
• Firm-wide leader in pipeline (water, sanitary sewer, storm sewer) condition assessment and rehabilitation/repair technologies. Program Manager for City of Los Angeles sanitary sewer condition assessment and rehabilitation program.
• Firm-wide leader in Ultra-Violet technologies for water and wastewater disinfection and treatment. Responsible for technical support, learning events and applications research.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Proved successful working within tight deadlines and a fast-paced environment.
• Consistently meeting or exceeding project expectations and improved client relationships.

• Study, Design, and Construction Management of various types of projects, mainly in Water Supply, Treatment, Storage, and Distribution; Wastewater Collection and Treatment; Stormwater Collection and Treatment; and Site Development

Exemplary achievements include:

• Pioneered the use of Ultra-Violet light for drinking water disinfection in the State of Wisconsin. Obtained first-time regulatory approval in the State for its use. Assisted regulatory agency in the drafting of new code to allow extensive use of technology in the State.
• National leader in Automatic Meter Reading consulting for Water/Gas/Electric Utilities. Performed and developed feasibility studies, plans and specifications, and implementation Plans for major US cities.
• Managed projects from procurement to commission.
• Streamlined project workflows, improving efficiency and reducing turnaround times for deliverables.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Established strong client relationships, fostering trust and collaboration throughout project lifecycles.
• Planned, designed, and scheduled phases for large projects.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.

• Marketing and Sales of water, wastewater, and hazardous waste treatment equipment. Assisted end-users in product selection and application. Performed pilot testing and maintenance of equipment. Coordinated and collaborated with University research division in pilot testing developing-phase equipment.

• Pilot-tested a 0.3 MGD Pilot Water Treatment Facility (processes include rapid mix, flocculation and coagulation, baffling plate settling, multimedia filtration, activated carbon filtration, ion exchange, ozone disinfection, air stripping, and membrane filtration) to perform research on Water Treatment Processes. Performed detailed research on Contaminant transport phenomenon in porous media, utilizing laboratory scale equipment and computer model. Research results published as thesis and presented at American Water Works Association annual conference.