Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver
Sylvester Kanga

Sylvester Kanga

Suwanee,GA

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Uber
Suwanee, GA
09.2019 - Current
  • safely transport goods from one location to another.
  • Good navigation skills.
  • The ability to manage time efficiently.
  • Good Customer service, as I’ve been interacting with customers during deliveries.
  • Handling packages safely.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Checked tires for proper inflation before leaving on each route.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Notified customers of delays to decrease calls to support.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Kept accurate logs of all deliveries and trips.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Reviewed delivery documents and orders and reported errors to supervisor.

Warehouse Associate

Macpherson’s
Suwanee, GA
08.2021 - 03.2023
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Shipping department
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Packed goods for shipment in accordance with customer instructions.
  • Labeled containers correctly for product identification purposes.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
  • Handled hazardous materials safely following prescribed regulations.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Staged and sorted multiple types of products for loading.
  • Recognized defective material and reported issues to management.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
  • Used scanners to track parcel information, condition or receipt.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Used pallet jacks to move items to and from warehouse locations.

Fast Food Crew Member

McDonald’s
Suwanee, GA
08.2021 - 08.2022
  • Greeted customers in a friendly and professional manner.
  • Operated cash registers to process customer orders.
  • Assisted with food preparation tasks, such as cutting vegetables and making sandwiches.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Followed all health and safety regulations when handling food.
  • Provided excellent customer service by responding to inquiries promptly.
  • Replenished condiments, napkins, and other supplies at the counter area.
  • Took orders from customers over the phone or in person.
  • Organized take-out orders for customers quickly and accurately.
  • Monitored product freshness and rotation of stock on shelves according to company guidelines.
  • Prepared beverages including coffee drinks, smoothies, shakes..
  • Performed opening and closing duties such as cleaning counters or restocking supplies.
  • Checked quality of products before serving them to customers.
  • Trained new crew members on proper food handling procedures.
  • Maintained records of sales transactions using POS systems.
  • Assisted in training new employees on operations and customer service standards.
  • Ensured compliance with applicable laws regarding sale of age restricted products.
  • Adhered to company policies when dealing with difficult situations or customer complaints.
  • Handled customer payments securely following cash handling protocols.
  • Completed daily and weekly cleaning schedules according to established standards.
  • Participated in team meetings to discuss performance goals and objectives.
  • Kept customer and food preparation areas clean and well-organized.
  • Followed company safety standards for food quality and sanitation procedures.
  • Served orders to customers at windows, counters and tables.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Prepared items according to written or verbal orders, working on several different orders.
  • Quickly and efficiently processed payments and made accurate change.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Worked with teammates and openly invited coaching from management team.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Verified orders and bagged items for easy transport.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Made and served coffee, tea and fountain drinks.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Promptly reported complaints to supervisor for quick, efficient resolution.
  • Promoted food items, beverages and desserts to increase sales.
  • Reviewed contents on food trays to check complete order.
  • Mastered point-of-service computer system for automated order taking.
  • Modified requested menu items in POS system to customize orders.
  • Measured ingredients according to specified recipes to reduce waste.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Scheduled equipment use with managers, using information about daily menus to help coordinate cooking times.
  • Operated cash register and received payment from customers in cash or credit form.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Greeted customers to take food orders and provide information about menus.
  • Organized food items on serving trays and in carry-out packages.
  • Received inventory of food and beverage products to stock in designated areas.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Scrubbed and polished counters to remove debris and food.
  • Assembled and served meals according to specific guest requirements.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Brewed and served coffee and tea with preferred add-ins.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Tailored orders to address customer allergies and gluten concerns.
  • Directed patrons to restrooms and other amenities within facility.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.

Education

High School Diploma -

Central Gwinnett High School
Lawrenceville, GA
05.2022

Skills

  • DOT Compliance
  • Goods Transport
  • Mileage Tracking
  • Order Verification
  • Vehicle Maintenance
  • Package Scanning
  • Teamwork and Collaboration
  • Skilled Forklift Operator
  • Customer Service
  • Vehicle Cleaning and Maintenance
  • Loading and Unloading
  • Safe Driver Training
  • Verbal and Written Communication
  • Clean Driving Record
  • Attention to Detail
  • Experienced Manual Transmission Driver
  • Safe Driving
  • Safe Driving Record
  • Heavy Lifting
  • Time Management Skills
  • Local Delivery
  • Valid Driver's License
  • Forklift Operation
  • Materials Transport
  • Shipping and Packaging
  • Shopping Orders
  • Responsible Driver
  • Pallet Jack and Hand Truck Operation
  • Time Management
  • Dependable and Reliable
  • Positive Attitude

Timeline

Warehouse Associate

Macpherson’s
08.2021 - 03.2023

Fast Food Crew Member

McDonald’s
08.2021 - 08.2022

Delivery Driver

Uber
09.2019 - Current

High School Diploma -

Central Gwinnett High School

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Sylvester Kanga