Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SYLVESTER KUGBLENU

Menifee,CA

Summary

IT Professional with expertise in challenging positions in an Information Systems and Technology field, which has provided the opportunity for upward mobility based upon quality performance. Have utilized skills in Cyber Security, Information Security, Intrusion Prevention, Pen Testing, Red Team, Blue Team, Vulnerability Assessments, Risk Assessment, Risk Mitigation, Network Disaster Recovery and Business Continuity to help organizations succeed in meeting their current needs as well as future expectations. Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
6
6
Certifications

Work History

Cyber Security Analyst/Engineer

Prime Tech
01.2019 - Current
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Worked with teams to develop company-wide information assurance, security standards and procedures.
  • Performed network troubleshooting to isolate and diagnose common problems.
  • Developed custom security solutions tailored to the unique needs of each client, enhancing overall protection levels.
  • Optimized firewall configurations to provide maximum protection without inhibiting productivity or performance.

IT Security Analyst

AmeriGas Propane
08.2017 - 01.2019
  • Defining system security plans and creating POA&Ms to ensure systems are in line with the Risk Management Framework and NIST standards
  • Spearheaded the development of an incident response plan, significantly reducing downtime in the event of a breach.
  • Worked with other teams to enforce security of applications and systems.
  • Develop IT security policies, guidelines and procedures for company to reflect their respected IT governance adherence
  • Assist in writing and review of organizational security policies to support internal control (access management, contingency planning and testing, security awareness, intrusion detection, patch management, anti-virus, etc.)
  • Classification and categorization of Information Systems using RMF processes to ensure system Confidentiality, Integrity and Availability
  • Manually review logs and provide documentation guidelines to business process owners and management
  • Determines enterprise information assurance and security standards
  • Develops and implements information assurance/security standards and procedures
  • Identifies, reports, and resolves security violations
  • Establishes and satisfies information assurance and security requirements based upon analysis of user, policy, regulatory, and resource demands
  • Performs vulnerability/risk analyses of computer systems and applications during all phases of system development life cycle.
  • Conducted security audits to identify vulnerabilities.
  • Recommend improvements in security systems and procedures.
  • Reviewed violations of computer security procedures and developed mitigation plans.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Enhanced network security by conducting regular vulnerability assessments and implementing necessary patches.

Help Desk Engineer

Global Express
01.2014 - 01.2017
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Monitored systems in operation and quickly troubleshot errors.
  • Connected to computer of client using remote link to install programs and applications.
  • Communicated with clients to verify roots and causes of computer problems.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications.
  • Configured and tested new software and hardware.
  • Tested new software and hardware prior to deployment.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Help Desk Analyst

Foxsotech
01.2010 - 01.2014
  • Logged support tickets and closed when issues were resolved.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Documented support interactions for future reference.
  • Provided basic end-user troubleshooting and desktop support.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Assisted with updating technical support best practices for use by team.

Education

Bachelor of Science - Information Technology

University of Professional Studies
Riverside, CA
01.2008 -

Skills

Endpoint Detection

Certification

CompTIA PenTest+

Timeline

Cyber Security Analyst/Engineer

Prime Tech
01.2019 - Current

IT Security Analyst

AmeriGas Propane
08.2017 - 01.2019

Help Desk Engineer

Global Express
01.2014 - 01.2017

Help Desk Analyst

Foxsotech
01.2010 - 01.2014

Bachelor of Science - Information Technology

University of Professional Studies
01.2008 -

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SYLVESTER KUGBLENU