SYLVESTER REASE JR.
Jacksonville,Florida
Summary
Over 19 years of continuous Customer Service/Technical Support for America Online & Comcast supplemented with over 19 years of Customer Service experience from the Hospitality Industry, including over 16 years of Management/Supervisor experience. One of the first 140 employees selected from over 4,000 applicants to make up the first AOL class hired in Jacksonville which began in 1995.
Overview
38
38
years of professional experience
Work History
Conference Center Helper
CITY OF JACKSONVILLE
01.2016 - 01.2024
- Company Overview: Downtown Public Library Conference Center
- Set-up and break down all meetings and events space scheduled for the entire Downtown Jacksonville Public Library Including the Conference Center
- Downtown Public Library Conference Center
Customer Care Representative
COMCAST
01.2006 - 01.2014
- Resolving cable, internet, telephone, sales, retention & payment issues for Comcast customers in the Southern Division
- Providing technical support, scheduling trouble calls negotiating repayment, outstanding balances based on company guidelines and past experience
R.P.M. Renewal Payments & Marketing Representative / Billing / Collections / Phone/Check Authorization / Community Action Team / Password Representative / Macintosh Senior Technical Support Representative / Windows/Mac. /DOS Sr. Technical Support Representative
AMERICA ONLINE/TIME WARNER
01.1995 - 01.2006
Banquet Manager – Assistant Banquet Manager - Assistant Executive Housekeeper
RAMADA INN MANDARIN CONFERENCE CENTER
01.1994 - 01.1995
- Responsible for all hiring, training, supervision, and payroll for the entire banquet staff
- As Assistant Executive Housekeeper, some of my duties consisted of training and scheduling of Maids, Houseman
Banquet Manager - Banquet Supervisor
EMBASSY SUITES / PARK SUITES HOTEL
01.1991 - 01.1994
- Responsible for all hiring, training, supervision, and payroll for the entire banquet staff
- Stayed on as Banquet Supervisor when the property was converted from Park Suites to Embassy Suites
Banquet Manager
SEA TURTLE INN
01.1990 - 01.1991
- Company Overview: Name change to One Ocean Resort & Spa
- Responsible for all hiring, training, supervision, and payroll for the entire banquet staff
- Computerized all banquet checks as well as all banquet tip distribution for the payroll system
- Name change to One Ocean Resort & Spa
Assistant Banquet Manager – AM & PM Banquet Captain - Assistant Executive Housekeeper
QUALITY INN & CONFERENCE CENTER
01.1986 - 01.1990
- Company Overview: on Arlington Expressway
- This was one of the largest facilities in Jacksonville
- The ballroom had a seating capacity of 1000 theater style w/ an Amphitheater, separate Convention and Conference Center
- On Arlington Expressway
Education
High School Diploma -
Ribault Senior High School
Jacksonville, FL06-1973
Skills
- Scheduling management
- Guest relations
- Document preparation
- Budgeting and finance
Timeline
Conference Center Helper
CITY OF JACKSONVILLE
01.2016 - 01.2024
Customer Care Representative
COMCAST
01.2006 - 01.2014
R.P.M. Renewal Payments & Marketing Representative / Billing / Collections / Phone/Check Authorization / Community Action Team / Password Representative / Macintosh Senior Technical Support Representative / Windows/Mac. /DOS Sr. Technical Support Representative
AMERICA ONLINE/TIME WARNER
01.1995 - 01.2006
Banquet Manager – Assistant Banquet Manager - Assistant Executive Housekeeper
RAMADA INN MANDARIN CONFERENCE CENTER
01.1994 - 01.1995
Banquet Manager - Banquet Supervisor
EMBASSY SUITES / PARK SUITES HOTEL
01.1991 - 01.1994
Banquet Manager
SEA TURTLE INN
01.1990 - 01.1991
Assistant Banquet Manager – AM & PM Banquet Captain - Assistant Executive Housekeeper
QUALITY INN & CONFERENCE CENTER
01.1986 - 01.1990
High School Diploma -
Ribault Senior High School
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