Sylvester Wilcox

Store Manager

Modern Man

11.2013 - Current

Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Trained new employees on proper protocols and customer service standards.
Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Mitigated business risks by working closely with staff members and assessing performance.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Raised property accuracy and accountability by creating new automated tracking method.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Completed point of sale opening and closing procedures.

Summary

Overview

Work History

Store Manager

Department Manager

Education

High School Diploma -

Skills

Reference

Timeline

Store Manager

Department Manager

High School Diploma -

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