Summary
Overview
Work History
Skills
Timeline
Generic

Sylvester Williams

Scottsdale,AZ

Summary

Dynamic Private Security Contractor with Alpha Male Security, skilled in incident reporting and asset protection. Proven ability to respond swiftly to emergencies while maintaining a welcoming atmosphere. Expertise in customer service and de-escalation techniques ensures safety and security across diverse environments. Committed to vigilance and reliability in all security operations.

Overview

31
31
years of professional experience

Work History

Private Security Contractor

Alpha Male Security
02.2015 - Current
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

General Store Manager

Dollar General
11.2021 - 02.2023
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Supervised and effectively trained Number employees to decrease process lags and boost productivity.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

General Store Manager

Dollar Tree
10.2017 - 11.2021
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.

General Store Manager

Kmart
01.2010 - 04.2012
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Supervised and effectively trained Number employees to decrease process lags and boost productivity.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Skills

  • Intelligence gathering
  • Incident reporting
  • Self-defense techniques
  • First aid and CPR
  • Firearms proficiency
  • Asset protection
  • Investigative skills
  • Defensive driving
  • Security planning
  • Vehicle inspection
  • Access control
  • Premises surveillance
  • Reliability
  • Security operations
  • Legible report writing
  • Grounds monitoring
  • Security operations experience
  • Patrolling
  • Criminal law understanding
  • Vigilant and watchful
  • Superb surveillance skills
  • Keen observer
  • Building patrol
  • Physical combat trained
  • Firearms expertise
  • Security camera monitoring
  • Complex Problem-solving
  • De-escalation techniques
  • Staff management
  • Reporting skills
  • Punctuality
  • Active shooter response
  • English fluency
  • Event security
  • Alarm systems
  • Emergency response
  • Detail orientation

Timeline

General Store Manager

Dollar General
11.2021 - 02.2023

General Store Manager

Dollar Tree
10.2017 - 11.2021

Private Security Contractor

Alpha Male Security
02.2015 - Current

General Store Manager

Kmart
01.2010 - 04.2012

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Sylvester Williams