Sylvette Andrada
NORTH LAS VEGAS
Summary
Highly experienced in overall Customer Service & known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Reliable and upbeat Food Server& successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Sales Associate
Ross Dress for Less
11.2024 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided product knowledge.
- Maintained store cleanliness and organized merchandise displays.
- Handled cash, credit, and return transactions accurately.
- Collaborated with team members to enhance customer service experience.
Customer Service Representative
UNIFI Dba Spirit Airlines
03.2022 - 05.2022
- Assisted customers with inquiries regarding flight schedules and ticketing procedures.
- Resolved customer complaints efficiently to enhance overall satisfaction.
- Provided support in processing check-ins and boarding procedures for passengers.
- Maintained accurate records of customer interactions in service management systems.
- Assisted passengers to check in & print luggage tags &affixed to their luggage & helped to print their boarding passes.
Elite Vacation Sales Professional
Hilton Grand Vacations Call Center
02.2020 - 06.2021
- Assisted customers in selecting vacation packages based on preferences and budget.
- Managed incoming calls efficiently, addressing inquiries and resolving issues promptly.
- Utilized CRM software to track customer interactions and streamline communication processes.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Educated clients on resort amenities and local attractions to enhance their vacation experience.
- Maintained accurate records of customer transactions and follow-ups for future reference.
- Adapted quickly to new sales tactics, contributing to improved team performance metrics.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Buffet Server
Golden Nugget Las Vegas Hotel & Casino
06.2017 - 05.2019
- Delivered exceptional customer service in fast-paced buffet environment, ensuring guest satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in food presentation and replenishment, enhancing overall dining experience for guests.
- Greeted guests at the table with a warm welcome & smile & promptly took beverage & cocktail order.
- Cleared their table of empty plates & silverware.
- Refilled drinks on sight or as requested.
- Cleared & Set tables for next guests.
- Completed daily assigned side jobs of preparation for next shifts.
Food Server
Cracker Old Country Store
09.2016 - 06.2017
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in menu recommendations to enhance dining experience and promote featured items.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to uphold health standards.
Food Server
Ruby Tuesday
07.2015 - 10.2016
- Trained & Assisted new servers on restaurant protocols and efficient service techniques.
- Handled cash transactions accurately while processing customer payments efficiently.
- Monitored guest satisfaction throughout meals, ensuring a positive atmosphere.
- Performed daily assigned side jobs & maintained cleanliness of our work area & dining room.
- Demonstrated Excellent Customer Service at all times.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Education
High School Diploma -
Waipahu High School
Waipahu, HINo Degree - Real Estate
Key Realty School
Las Vegas, NV04-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash handling accuracy
- Store opening and closing
- Conflict resolution
- Sales expertise
- Upselling
- Professional demeanor
- Guest relations
Timeline
Sales Associate
Ross Dress for Less
11.2024 - 12.2024
Customer Service Representative
UNIFI Dba Spirit Airlines
03.2022 - 05.2022
Elite Vacation Sales Professional
Hilton Grand Vacations Call Center
02.2020 - 06.2021
Buffet Server
Golden Nugget Las Vegas Hotel & Casino
06.2017 - 05.2019
Food Server
Cracker Old Country Store
09.2016 - 06.2017
Food Server
Ruby Tuesday
07.2015 - 10.2016
High School Diploma -
Waipahu High School
No Degree - Real Estate
Key Realty School