Sylvette C. Karamoko
Kissimmee,FL
Summary
Energetic Attractions Cast Member known for high productivity and efficient task completion. Possess specialized skills in guest service, safety protocol adherence, and operational troubleshooting. Excel in communication, teamwork, and adaptability, ensuring positive guest experiences and smooth operation of attractions.
Overview
7
7
years of professional experience
Work History
Atr-St Auto Plaza
Walt Disney World Resort
Lake Buena Vista, FL
12.2021 - 11.2024
- Adhered to all safety regulations set forth by local authorities and company policy.
- Delivered exceptional customer service experiences through positive interactions with guests.
- Greeted guests and provided information regarding attractions, dining options, and special events.
- Operated cash registers accurately and efficiently while ensuring proper security procedures were followed.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Sold tickets and collected additional fees from customers for special services.
Attractions Cast Member
Walt Disney World Resort
Lake Buena Vista, FL
09.2017 - 10.2019
- Interacted with spectators during the parade by waving, handing out stickers, playing games, and answering questions with guests waiting for the parades to begin.
- Maintained a positive attitude throughout the duration of the event.
- Conducted safety checks before, during, and after the parade to ensure everyone's safety.
- Managed crowd control along the parade route while maintaining orderliness among spectators.
- Assisted with clean up efforts following conclusion of event.
- Inspected equipment before use to ensure it was in working condition according to safety regulations.
- Assisted in taking pictures of for guests, and excelled at improvisation and storytelling.
- Maintained the cleanliness and safety that guests have come to expect from the Disney Company.
- Told jokes and storytelling to guests and displayed good humor to encourage laughter and excitement.
Education
Master of Science - Social Work
Adelphi University
Garden City, NY05-2007
Master of Science - Bachelors, Professional Studies in Human Services
Metropolitan Collage of New York
New York, NY01-2005
Skills
- Traffic routing
- Oral communication
- Verbal comprehension
- Wheelchair assistance
- Accurate record keeping
- Clear spoken communication skills
- Effective problem solving
- Point of sale system
- Cash Handling
- Radio communication
- Equipment Operation
- Adaptability
- Customer interaction
- Customer Service
- Assist customers
- Process payments
- Reliability
- Guest service
Affiliations
- The ability to nonverbally communicate with individuals speaking different languages allows them to feel comfortable and welcomed
- Past experience as a social worker afforded me the opportunity to problem-solve and effectively communicate
Accomplishments
- Received many 5 key recognitions from both Disney employees and guests
Additional Experience
- Costuming cast member for Launch Bay and Jedi Training
- Former tax preparer
- Former legal secretary
- Social Worker at the Veterans Medical Center, Addictions Counselor
- Social Worker for the Homeless Division
- Social worker for the Elder Abuse Agency
References
References available upon request.
Timeline
Atr-St Auto Plaza
Walt Disney World Resort
12.2021 - 11.2024
Attractions Cast Member
Walt Disney World Resort
09.2017 - 10.2019
Master of Science - Social Work
Adelphi University
Master of Science - Bachelors, Professional Studies in Human Services
Metropolitan Collage of New York
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