Summary
Overview
Work History
Education
Skills
Timeline
Generic

SYLVIA A BATES

Foley,AL

Summary

To obtain position of Retail Sales Associate

Overview

43
43
years of professional experience

Work History

Retirement

02.2011 - Current

Administrative Support Assistant

United States Environmental Protection Agency, Phillips Beers
09.2008 - 02.2011
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.

Radioman

U.S. Navy
11.1984 - 07.1992
  • I was Communications Watch Supervisor at Naval Communications Master Stations in Agnano, Italy and at Naval Ocean Processing Facility on Ford Island, Honolulu, HI.
  • I was Training Petty Officer at Naval Communications Master Stations in Guam and Agnano, Italy.
  • While stationed at Naval Ocean Processing Facility at Ford Island, HI, I was assistant Master-At-Arms for six months. I was secretary for Communications Department from 1988 to 1989. I was Physical Readiness Officer and Departmental Safety Petty Officer from 1988 to 1989.
  • I received Naval Achievement Award in 1989.

Sales Associate

Efird's Department Store
05.1980 - 05.1983
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Stayed current on company offerings and industry trends.

Education

Clothing Merchandising, Marketing Management

University of Southern Mississippi

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F.T. Nicholls High School
1970

Skills

  • Document Analysis
  • Accounts Payable and Accounts Receivable
  • Field Support
  • Providing Feedback

Timeline

Retirement

02.2011 - Current

Administrative Support Assistant

United States Environmental Protection Agency, Phillips Beers
09.2008 - 02.2011

Radioman

U.S. Navy
11.1984 - 07.1992

Sales Associate

Efird's Department Store
05.1980 - 05.1983

Clothing Merchandising, Marketing Management

University of Southern Mississippi

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F.T. Nicholls High School

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SYLVIA A BATES