Sylvia Arocho
Kyle,TX
Summary
As a highly experienced and self-motivated professional, I bring a track record of delivering superior customer service satisfaction. My organized and focused approach enables me to manage multiple tasks effectively in fast-paced environments. My experience extends to handling managing payroll and HR systems. My problem-solving skills are sharp, and I am known for my ability to resolve issues swiftly and effectively.
Overview
2
2
years of professional experience
Work History
Office Manager
Doral Academy
06.2024 - Current
- Managed school lobby, ensuring smooth operations for the safety of students & staff members
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing parents and vendors inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Updated reports, managed accounts, and generated reports for company database.
HR Assistant Manager
Pure Beauty Farms
06.2023 - 03.2024
- Oversaw and managed 5 different states hiring process and assisted human resources.
- My commitment to team welfare and operational efficiency is further demonstrated through my adept handling of E-Verify, payroll systems and essential office management tasks.
- Supported coordination of benefits open enrollment activities and process.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Oversaw HR training, coaching, mentoring and staff retention.
- Preserved integrity and confidentiality of HR files and records.
- Provided high level of administrative assistance to HR Manager.
- Worked with HR director on addressing employee performance or conduct concerns.
Assistant Project Manager
Nivar Group
06.2022 - 04.2023
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Reported regularly to managers on project budget, progress, and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06.2012
Skills
- Spanish Speaking
- Microsoft Word/Excel
- Contracts/Permits
- Scheduling
- Collection
- Customer Service
- Organizational Skills
- Excellent multi-tasking ability
- Mail Handling
- Software's - Quickbooks, Frontline , Ascender
- Payroll and budgeting
- Employee Supervision
Timeline
Office Manager
Doral Academy
06.2024 - Current
HR Assistant Manager
Pure Beauty Farms
06.2023 - 03.2024
Assistant Project Manager
Nivar Group
06.2022 - 04.2023
High School Diploma -
Homestead Senior High School
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