Sylvia Adames

Houston Eye Associates

01.2007 - Current

Provide exceptional customer service to patients, answering questions and addressing concerns.
Apply administrative knowledge and courtesy to explain procedures and services to patients.
Coordinate patient scheduling, check-in, check-out and payments for billing.
Verify patient insurance, demographic, and health history to keep information current.
Assist patients with completing necessary medical forms and documentation.
Manage multi-line phone system and pleasantly greet patients.
Support office staff and operational requirements with administrative tasks.
Complete patient referrals to other medical specialists.
Print prescription requests and queries in compliance with practice protocol.
Obtain payments from patients and scan identification and insurance cards.
Schedule patient appointments in respective doctors' calendars and follow up with reminder phone calls.
Collect forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Demonstrate exceptional customer service to foster welcoming and professional environment for patients.
Verify patient availability during appointment scheduling process to reduce reschedules and cancellations.
Enter patient demographic and insurance data into electronic medical record system.
Balance daily deposits and credit card payments.