Sylvia Alonso
Houston,TX
Summary
Accomplished Lead Intake and Insurance Verification Specialist at AcariaHealth, adept in project management and communication, significantly enhanced team efficiency and compliance. Responsible for overseeing a team of employees and motivating them to complete their job duties effectively. Demonstrated exceptional ability establish expectations for Team Members to strive for, including customer service policies, daily quotas and teamwork values. Proven track record in improving interdepartmental communication.
Overview
8
8
years of professional experience
Work History
Lead Intake And Insurance Verification Specialist
AcariaHealth
01.2023 - Current
- Oversee the task assignments for a team of 10 employees, effectively delegating responsibilities
- establish expectations for Team Members to strive for, including customer service policies, daily quotas or teamwork values
- Determine the completion timeline and monitor progress to keep the projects on track and on schedule.
- Communicate clear instructions to team members.
- Manage the flow of day-to-day operations.
- Create and distribute reports to update the company on the team’s progress.
Insurance Verification Specialist
AcariaHealth
06.2016 - 01.2022
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
High School Diploma -
North Shore Senior High School
Houston, TX06.2010
Skills
- Communication and Interpersonal Skills
- Project Management
- Problem Solving
- Healthcare Industry Knowledge
- Data Security and Confidentiality
- Customer Service
- Accuracy and Precision
- Adaptable and Flexible
Timeline
Lead Intake And Insurance Verification Specialist
AcariaHealth
01.2023 - Current
Insurance Verification Specialist
AcariaHealth
06.2016 - 01.2022
High School Diploma -
North Shore Senior High School
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