Sylvia Alonso
Peachtree Corners,GA
Summary
With over 10 years of customer service experience, I am driven to continuously growing my knowledge and skills. Currently seeking a company to demonstrate my capabilities and bring new ideas. I possess versatile skills in project management, problem-solving, and collaboration, and I belive that I can greatly contribute to any team. I offer a fresh perspective and unwavering commitment to quality and success. I can easily adapt and provide a proactive approach to deliver effective solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Miguel's Crew LLC
08.2024 - Current
- Controlled costs with optimized route plan to maximize daily deliveries
- Locate and negotiate terms with landfills throughout Georgia
- Respond to high volume of phone and email requests to provide logistics information.
- Organize paperwork and explain individual job parameters for each assignment.
- Scheduled deliveries and pickups according to customer needs. Manage customer accounts and invoicing.
- Monitor and track dispatch communication systems on a daily basis.
- Purchase material for scheduled projects
- Write proposals
- Manage proper disposal for various demolition projects.
- Track customer rental periods
Parts Sales Specialist
SCM Group North America
06.2023 - 07.2024
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Reached out to vendors outside usual network to find parts not available from traditional sources
- Maintained extensive understanding of common problems and methods for repair.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Parts Sales Representative
Mason Tractor Company
03.2021 - 05.2023
- Refer to part diagrams to assist customers in finding replacement parts for their agricultural/construction equipment
- Participate in yearly inventory cycle counts and enter data into ERP system
- Provide updates to customer regarding order status and taking appropriate action related to customer service requests
- Assist in parts ordering for equipment in service shop for repairs/maintenance
- Service writing when needed (Maintain record of repair orders)
- Provide support to rental manager when needed
- Use bilingual skills to work with Spanish-speaking community
Assisted Sales
Microsoft
04.2020 - 03.2021
- Identify clients' technical pains and determine which of our products would fit their needs. Particularly important in finding a Cloud solution that would propell the company forward during pandemic times.
- Assist Account Executives with management of SMB accounts
- Delivered online training sessions to various group sizes via Microsoft Teams
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
Inventory Control Expert
Sylvia Alonso
04.2016 - 03.2020
- As the ICX lead, I oversaw all back of house operations and reported to my direct manager
- I managed inventory reporting between various departments, as well as handling of all incoming and outgoing merchandise
- My analytical skills were highlighted in this role with determining which products had a higher selling rate and assuring that replenishments were in place.
Product Associate
Microsoft
04.2014 - 04.2016
- Used company's success proven "Steps of Service" mantra to deliver triumphant customer service.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Continually expanded knowledge of Microsoft (Windows, Office, Xbox) product line.
- Configured and tested new software and hardware.
- Supported customer after sale with our "Out-of-Box Experiences" which entailed configuring hardware, devices, and software for ready-to-use
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
Education
No Degree -
Gwinnett Technical College
Lawrenceville, GASkills
- Data Entry
- Analytical Skills
- Schematics
- Inventory Management
- Research
- Communication
- Delivery Coordination
- Report Generation
- SAP understanding
- Scheduling proficiency
- Sales Support
- Bilingual (Spanish/English)
Certification
- Sales Prospecting - LinkedIn
- Delivering an Authentic Elevator Pitch - LinkedIn
- Cold Calling: Overcoming Sales Objections - LinkedIn
- Supply Chain Foundations - LinkedIn
Languages
Spanish
Native or Bilingual
Timeline
Dispatch Coordinator
Miguel's Crew LLC
08.2024 - Current
Parts Sales Specialist
SCM Group North America
06.2023 - 07.2024
Parts Sales Representative
Mason Tractor Company
03.2021 - 05.2023
Assisted Sales
Microsoft
04.2020 - 03.2021
Inventory Control Expert
Sylvia Alonso
04.2016 - 03.2020
Product Associate
Microsoft
04.2014 - 04.2016
No Degree -
Gwinnett Technical College
- Sales Prospecting - LinkedIn
- Delivering an Authentic Elevator Pitch - LinkedIn
- Cold Calling: Overcoming Sales Objections - LinkedIn
- Supply Chain Foundations - LinkedIn
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