Sylvia Alvarez
Fontana,CA
Summary
Precise Accounting Clerk with over 15 years of expertise in financial. Personable with dedication to exceeding goals, modernizing systems, with great customer service skills. Meticulous and enterprising worker dedicated to excellence.
My objective is to be given the opportunity to show you the hard, dedicated and loyal employee you can add to your team and work just as hard for the same goal which is to promote your company with excellent skills and reputation through hard work and dedication.
Overview
18
18
years of professional experience
Work History
Accounting Associate
American Security Products Co Amsec
09.2002 - 06.2016
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Oversaw documentation and reporting of expenses, sales and other transactions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- 10 Key by touch
- Bilingual which helped with customers
- Opened accounts for New customers
- Helping other employees trouble shoot different problems
- Problem solving skills
- Monthly and yearly financial Reports
Customer Service Associate
Walmart
08.1998 - 08.2002
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cashier
- Stocker organize Department for management/customers
Education
No Degree - Legal Secretary
National Education Center
San Bernardino, CAHigh School Diploma -
Fontana High School
Fontana, CA05.1991
Skills
- Reconciling Accounts
- Records Preparation
- Filing Procedures
- Microsoft Office
- Data Entry
- GL and Journal Entries
- Business Transactions
- Word Processing
- Statement Preparation
- Financial Closing Reports
- Customer Satisfaction
- Payment Calculation
- Invoice Processing
- Payment Processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Accounting Associate
American Security Products Co Amsec
09.2002 - 06.2016
Customer Service Associate
Walmart
08.1998 - 08.2002
No Degree - Legal Secretary
National Education Center
High School Diploma -
Fontana High School
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