Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Sylvia Amlaw

Assistant General Manager/Director of Revenue Management
Holiday,USA

Summary

Dynamic professional with extensive experience in revenue and operations management at Safety Harbor Resort and Spa. Proven track record in staffing, training, and optimizing revenue strategies. Adept at utilizing property management systems and Microsoft Office Suite to enhance team performance and drive guest satisfaction. Strong problem-solving abilities ensure effective resolution of challenges.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Assistant General Manager/Director of Revenue Management

Safety Harbor Resort and Spa
Safety Harbor, USA
12.2004 - Current
  • Oversaw daily operations for Front Office, Reservations, and Guest Services departments to ensure seamless service delivery.
  • Coordinated staff schedules to achieve optimal coverage and maintain service standards.
  • Managed training programs to improve team performance and elevate service quality.
  • Resolved customer complaints promptly while maintaining professionalism and customer satisfaction.
  • Conducted weekly Revenue Maximization meetings with comprehensive reporting and analysis.
  • Monitored room availability, pricing, and marketing strategies to optimize occupancy and revenue generation.
  • Developed sales strategies based on market trends to increase resort sales effectively.
  • Forecasted sales projections for 10 days weekly and 30/60/90 days monthly.

Revenue Manager

Holiday Inn (s) (Multi Property Assignment)
Clearwater Beach/Madeira Beach, USA
08.1998 - 07.2002
  • Multi property assignment of two Interstate Hotels performing all functions of Revenue Management for two popular hotel resort destinations on Florida's Gulf Coast.
  • Performed all aspects of Revenue Management as noted above.

Front Office Manager

Ramada Inn Gulfview (Rebranded from Holiday Inn)
Clearwater Beach, USA
10.1996 - 08.1998
  • Performed all functions of the Front Office Manager for a hotel resort destination on Florida's Gulf Coast.
  • Managed a staff of up to eighteen people, including the Reservations Department, PBX, Guest Services (bellman), Front Desk, and Night Audit Staff.
  • Responsible for setting up, installation, and training of the new 12-station MSI property management system.
  • Handled on a continuing basis its maintenance and interfaces (CRS, phone system, call accounting, POS, and pay-per-movies).
  • Responsible for ensuring all rate and marketing programs are implemented and up to date.
  • Monitor daily inventory levels and denials.
  • Redesigned and relocated the front office during the complete renovation of the property, and moved operations to the new facility upon completion.

Human Resource Manager

Ramada Inn Gulfview
Clearwater Beach, USA
02.1994 - 10.1996
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Completed background and reference checks to facilitate the hiring and onboarding of employees.
  • Handled employee inquiries and complaints regarding policy and benefits issues and provided ongoing orientation training.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Coordinated and Implemented Ramada's guest service training program 'Personal Best' on a continuing basis.
  • Participated in Task Force assignments as Human Resource representative on multiple occasions to bring new acquisitions onboard with Interstate Hotels.

Education

Bachelor of Science - Business Administration, Legal Administration

Greensboro College
Greensboro, NC

Skills

  • Revenue and operations management
  • Staffing and recruitment
  • Employee scheduling and training
  • Computer proficiency
  • Property management systems
  • Microsoft Office Suite
  • Problem-solving abilities

Certification

  • C.R.D.E, Certified rooms Division Executive – Florida Hotel and Motel Association, Previously held
  • D.O.R.M, Director of Revenue Management Certification - Interstate Hotels

Timeline

Assistant General Manager/Director of Revenue Management

Safety Harbor Resort and Spa
12.2004 - Current

Revenue Manager

Holiday Inn (s) (Multi Property Assignment)
08.1998 - 07.2002

Front Office Manager

Ramada Inn Gulfview (Rebranded from Holiday Inn)
10.1996 - 08.1998

Human Resource Manager

Ramada Inn Gulfview
02.1994 - 10.1996

Bachelor of Science - Business Administration, Legal Administration

Greensboro College

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Sylvia AmlawAssistant General Manager/Director of Revenue Management