Sylvia Ando
Sioux Falls,SD
Summary
Driven by a results-focused approach, I excelled at Dunkin Donuts by enhancing product quality and customer satisfaction through expert dough handling and exceptional teamwork. My proactive problem-solving and commitment to sanitation procedures significantly contributed to a positive work environment, demonstrating my adaptability and dedication to continuous improvement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Overnight Baker
Dunkin Donuts
12.2021 - 03.2022
- Maintained a clean and sanitary work environment, adhering to food safety regulations and standards.
- Maximized freshness of products by accurately rotating stock according to expiration dates or seasonal demand fluctuations.
- Assisted in the development of new recipes, contributing to menu variety and customer satisfaction.
- Improved overall product presentation by applying meticulous attention to detail when shaping dough, glazing pastries, or icing baked goods.
- Optimized resources by regularly assessing equipment needs and submitting maintenance requests as necessary.
- Contributed to positive team morale by maintaining open communication lines and fostering a collaborative atmosphere amongst coworkers.
- Promoted workplace safety by strictly adhering to established protocols for handling sharp tools or hot surfaces.
- Enhanced customer satisfaction by consistently producing high-quality baked goods in a timely manner.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
- Maintained accurate inventory of baking supplies and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Determined baking times for various items.
Head Dog Bather
Bath Brush and Beyond Grooming
03.2020 - 12.2021
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
- Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
- Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
- Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
- Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
- Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Reduced appointment cancellations by promptly confirming scheduled bookings with clients.
- Maintained a clean and organized workspace for efficient grooming operations.
- Promoted additional grooming services such as nail trimming or ear cleaning when appropriate, increasing overall revenue for the business.
- Contributed to a positive team environment by assisting coworkers with tasks as needed.
- Effectively communicated post-bathing care instructions to pet owners, promoting optimal coat health between visits.
- Increased repeat business with personalized care and attention to each dog''s unique needs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Optimized scheduling system by recognizing peak hours and adjusting appointment slots accordingly.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Stable Hand
Oak Tree Farms
06.2019 - 03.2020
- Maintained clean stables for optimal horse health and safety standards.
- Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
- Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Administered horse medication and necessary special care.
- Worked with ranch hands to clean stables and riding areas.
Sales Clerk
Joe Patti's Seafood Co
11.2018 - 01.2019
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Science - Computer Science
University of South Dakota
Vermillion, SD05.2028
Skills
- Punctuality
- Workplace Safety
- Dough handling
- Ingredient Knowledge
- Sanitation Procedures
- Temperature Monitoring
- Customer Service
- Team Player
- Active listener
- Kitchen Safety
- Food Safety
- Opening and closing duties
- Adaptive and creative
- Kitchen Equipment Operation
- Visual Merchandising
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Team Cooperation
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Active Learning
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Basic Mathematics
- Inventory Maintenance
- Preventive Maintenance
- Time management abilities
- Continuous Improvement
- Adaptability
- Professional Demeanor
- Problem-solving aptitude
Timeline
Overnight Baker
Dunkin Donuts
12.2021 - 03.2022
Head Dog Bather
Bath Brush and Beyond Grooming
03.2020 - 12.2021
Stable Hand
Oak Tree Farms
06.2019 - 03.2020
Sales Clerk
Joe Patti's Seafood Co
11.2018 - 01.2019
Bachelor of Science - Computer Science
University of South Dakota
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