Sylvia Andres
DACULA,GEORGIA
Summary
Proven property management professional with a track record of enhancing tenant satisfaction and boosting occupancy rates by over 70% at Transport Inc. Expert in property inspections and maintenance scheduling, coupled with exceptional tenant relations and customer service skills. Excelled in leveraging Microsoft Office for efficient operation and communication.
Overview
35
35
years of professional experience
Work History
Property Manager
Transport Inc.
03.2019 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Planned special events such as lotteries, dedications and project tours.
Mobile Home Leasing Manager
RHP
06.2018 - 05.2019
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- zed unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Planned special events such as lotteries, dedications and project tours.
Bilingual Family Service Worker
Tri Valley Migrant Head Start
05.1989 - 10.2004
- Provided crisis intervention, offering immediate support to individuals facing challenging situations.
- Increased access to critical services by translating program materials into the target language as needed.
- Developed trusting relationships with clients through consistent follow-up and genuine empathy.
- Enhanced family relationships by providing culturally sensitive and bilingual support services.
- Coordinated with local organizations to host resource fairs aimed at connecting families with essential community services.
- Monitored progress toward established goals and made necessary adjustments to service plans, ensuring that families continued to receive appropriate support.
- Connected families to valuable resources by conducting thorough assessments and referrals.
- Provided ongoing support to families during home visits, addressing any concerns or barriers they may face in accessing services or implementing recommendations from service providers.
- Promoted social inclusion by organizing cultural events that celebrated diversity and fostered cross-cultural understanding among community members.
- Encouraged regular attendance at school events and parent-teacher conferences, fostering parental engagement in children''s education.
- Improved communication between schools and families through accurate translation of documents and meetings.
- Conducted comprehensive needs assessments for each family, creating tailored service plans based on their unique circumstances.
- Maintained strict confidentiality when handling sensitive client information, upholding ethical standards within the profession.
- Managed caseload effectively, maintaining detailed case notes for all client interactions.
- Empowered families by teaching them effective parenting techniques and strategies for managing stress.
- Collaborated with community partners to create a strong network of resources for clients.
- Assisted in the development of culturally appropriate outreach materials to increase awareness of available programs among diverse populations.
- Facilitated educational workshops for parents, covering topics such as child development, nutrition, and positive discipline techniques.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
Education
Associate of Science - Human Services
Riverland Community College
Austin, MN09.2010
GED -
Riverland Community College Adult Education
Willmar, MN08.2002
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Maintenance Scheduling
- Microsoft Office
Languages
Spanish
Professional Working
Timeline
Property Manager
Transport Inc.
03.2019 - Current
Mobile Home Leasing Manager
RHP
06.2018 - 05.2019
Bilingual Family Service Worker
Tri Valley Migrant Head Start
05.1989 - 10.2004
Associate of Science - Human Services
Riverland Community College
GED -
Riverland Community College Adult Education