Sylvia Ann Thompson

• Coordinated ordering and registering vehicles, approving needed maintenance, scheduling pickups for new or terminated drivers, monitoring and paying invoices, and preparing monthly and quarterly reports regarding the company’s fleet of vehicles
• Maintained compliance with regulatory requirements through diligent record-keeping and thorough documentation practices.
• Mitigated potential risks through ongoing monitoring of both internal and external financial factors.
• Facilitated cross-functional collaboration by working closely with other departments on financial matters.
• Audited and approved over $200,000 worth of monthly account statements.
• Improved financial reporting accuracy by streamlining data collection and analysis processes.
• Participated in annual audits preparation, facilitating a smooth process with minimal discrepancies identified by auditors.
• Strengthened internal controls through regular review, assessment, and implementation of updated policies.
• Created and verified invoices.
• Notarized documents as requested and prepared documents for various departments

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Optimized calendar management for Territory Reps and management by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Transcribed and organized information to assist in preparing speeches and presentations.

• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Developed detailed plans based on broad guidance and direction.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Designed incentive programs to motivate staff and improve service levels.
• Dispense, collect, and audit money for $80+ million store
• Manage, develop, and promote 50+ associate team
• Direct and monitor customer traffic while implementing safe COVID-19 practices.

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Implemented sourcing strategies to discover top talent in competitive markets.
• Partnered with managers to determine workforce planning needs, aligning recruitment efforts with business objectives.
• Maintained compliance with federal and state employment laws during entire recruitment process.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Networked and established relationships within the community
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Supervised 150+ associates & 9 managers

• Zeta Phi Beta Sorority, Incorporated

Graduate Chapter, Omicron Kappa Zeta

• Alpha Sigma Pi, Honor Society
• Rotaract Club