Sylvia Arteaga Silva

• Streamlined appointment scheduling for increased efficiency and reduced wait times.
• Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
• Laid out potential payment plans for patients.
• Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.

• Streamlined office procedures by implementing efficient filing systems and managing schedules
• Enhanced team productivity with strong leadership, training, and support for all staff members
• Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment
• Contributed to attaining $90,000 budget the first month of 2024
• Handled sensitive information with discretion by adhering to confidentiality protocols at all times
• Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.

• Enhanced brand visibility by developing and implementing targeted marketing campaigns
• Budget and coordinate with loan agents on marketing materials that stay compliant with state standards
• Streamlined internal processes, resulting in increased efficiency and productivity among team members
• Established strong relationships with key stakeholders, ensuring clear communication and collaboration throughout project lifecycles
• Streamlined internal communication processes, resulting in more efficient project management
• Optimized marketing budget allocation by tracking ROI and adjusting strategies accordingly
• Managed 7 locations budget that collectively equaled 1 million dollars.

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Managed and adjusted employees and work flow through the pandemic exceeding sales goals exceeding 2 million in sales.

• Develop/ execute sales strategy to target prospects
• Work within geographic territory to cultivate new prospects, cross sell solutions, reach sales goals
• Mine existing/ prospective clients for referral business both new and conversion
• Ability to effectively communicate through all mediums (verbal, listening, written)
• Goal-oriented, motivated self-starter, drive, reach sales quotas
• Use of Microsoft programs (Word, Excel, PowerPoint)
• Manage 320 accounts.

Manage/ train team of 10 in conjunction with assigning daily tasks

• Process daily transactions
• Data entry
• Selling/ Service Department Manager
• Maintain/ organization of store filing system
• Generate business reports
• Maintain positive energy on sales floor
• Deliver warm, memorable, elevated experiences to clients by extending product knowledge with explanation of brand history
• Meet monthly sales target
• Housekeeping, store maintenance along with organization of stock room
• Takes ownership/accountability for store productivity
• Microsoft Excel, Word, Outlook
• Achieved 10% of Management Sales Goals.