Sylvia Badillo
Ruidoso,NM
Summary
Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation. Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Home Health Care Provider
Palco
04.2020 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Utilized universal precautions and infection control principles in all aspects of care.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Completed household management tasks for clients within private home settings.
- Developed rapport to create safe and trusting environment for care.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Constructed cognitively stimulating activities.
- Developed and implemented care plans for clients.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Transported clients for medical and personal outings.
- Administered medication as directed by physician.
Customer Service Representative
Gizmos & Gadgets
09.2007 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Implemented and developed customer service training processes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - University Studies/Psychology And Social Work
Eastern New Mexico University
Portales, NM05.2023
Associate of Arts - General Studies
Eastern New Mexico University
Portales, NM05.2020
Skills
- Dietary Guidelines
- Client Requirements
- Personal Companionship
- Case Management
- Knowledge of State Regulations
- Patient Care
- Clinical Quality Program Standards
- Meal Preparation
- Customer Satisfaction
- Compassionate Client Care
- Staffing Requirements
- Creative Thinking
- Microsoft Excel
- Customer Relations
- Computer Proficiency
- Schedule Mastery
- Clerical Support
- Problem-Solving Ability
- Managing Multiple Tasks
- Customer Service
- Cultural Awareness
- Policy and Procedure Adherence
Certification
- Substitute Teacher K-12, State of New Mexico, 2012-2026
Languages
Spanish
Native or Bilingual
Timeline
Home Health Care Provider
Palco
04.2020 - Current
Customer Service Representative
Gizmos & Gadgets
09.2007 - Current
Bachelor of Arts - University Studies/Psychology And Social Work
Eastern New Mexico University
Associate of Arts - General Studies
Eastern New Mexico University