Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SYLVIA BIKUSA

Charlotte,NC

Summary

Dynamic Operations and Project Management Professional with 10+ years of experience leading cross-functional teams, implementing process improvements, and managing large-scale IT, compliance, and operations projects. Skilled in quality management systems, training oversight, and continuous improvement practices that drive efficiency and service excellence. Proven ability to align client requirements with organizational solutions, deliver system implementations, and maintain superior operational standards.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Enterprise Technology Project Coordinator

True Homes
01.2021 - 06.2025
  • Directed IT and operations projects from intake through execution, ensuring alignment with business and compliance requirements.
  • Led cross-functional teams in implementing new processes and system upgrades, improving efficiency and quality metrics across departments.
  • Provided executive-level reporting, budget analysis, and change management oversight, ensuring transparent communication and delivery alignment.
  • Established and documented process workflows, training materials, and change procedures to improve audit readiness and operational consistency.
  • Partnered with business units to translate requirements into system solutions, serving as the liaison for implementations and enhancements.

Project Analyst

Randstad Professionals (Contractor for Wells Fargo)
08.2019 - 11.2020
  • Managed regulatory and compliance initiatives, ensuring adherence to enterprise privacy frameworks (CCPA).
  • Conducted enterprise-wide gap analyses, and collaborated with legal and compliance stakeholders to implement governance processes.
  • Created detailed documentation, training schedules, and compliance reporting that increased transparency and audit readiness.

Scheduling Project Manager

Dendreon Pharmaceuticals
09.2018 - 05.2019
  • Led scheduling and operational readiness projects for biopharma clients, improving project delivery through standardized SOPs and workflows.
  • Developed training and communication plans to ensure client and team alignment on new processes.
  • Enhanced service levels by establishing scalable scheduling and project reporting practices.

Accounts Receivable Manager

Walmart (Charlotte Home Office)
Charlotte, North Carolina
06.2016 - 09.2018
  • Implemented new process improvements in accounts payable and inventory preparation, supporting operational efficiency across multiple locations.
  • Partnered with managers to resolve discrepancies, ensure quality control in receiving processes, and maintain accurate records.
  • Delivered customer service and operational support to store managers, improving compliance with vendor account standards.

Program Manager / Lead Employment Specialist

World Relief of High Point
High Point, North Carolina
07.2010 - 10.2013
  • Managed federal and state-funded refugee assistance and employment programs, including TAP grant oversight.
  • Developed program plans, budgets, and reporting, ensuring compliance with government standards.
  • Trained and supervised staff, implementing process improvements to enhance program delivery.

Education

Master of Arts - Civic Leadership

Lipscomb University
12.2015

Bachelor of Science - Business Administration

Winston Salem State University
05.2009

Skills

  • Operations & Quality Management
  • Continuous Improvement
  • Strategic Planning
  • Project Scheduling
  • Stakeholder Engagement
  • Project Intake & Prioritization
  • Timeline Management
  • Change Management
  • Risk Management
  • Status Reporting
  • Project Controls
  • Team Building
  • Resource Allocation
  • Microsoft Office Suite

Certification

  • Project Management Professional (PMP), PMI, 01/17
  • Certified Scrum Master (CSM), Scrum Alliance, 01/19

Timeline

Enterprise Technology Project Coordinator

True Homes
01.2021 - 06.2025

Project Analyst

Randstad Professionals (Contractor for Wells Fargo)
08.2019 - 11.2020

Scheduling Project Manager

Dendreon Pharmaceuticals
09.2018 - 05.2019

Accounts Receivable Manager

Walmart (Charlotte Home Office)
06.2016 - 09.2018

Program Manager / Lead Employment Specialist

World Relief of High Point
07.2010 - 10.2013

Master of Arts - Civic Leadership

Lipscomb University

Bachelor of Science - Business Administration

Winston Salem State University

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