Sylvia Buchanan
Thompson's Station,TN
Summary
Accomplished Insurance Underwriter with a proven track record at Alfa Insurance DBA as Trexis Insurance, showcasing expertise in policy evaluation and claims handling. Demonstrated ability to enhance customer satisfaction and increase profitability through innovative risk assessment strategies. Excelled in fostering professional relationships and streamlining processes, achieving top performance metrics.
Diligent [Desired Position] with solid foundation in assessing risks and determining insurance coverage terms. Demonstrated ability to evaluate applications, ensuring policies align with company standards. Proven skills in analytical thinking and decision-making to secure profitable underwriting results.
Experienced with analyzing risk factors and determining appropriate coverage for diverse clients. Utilizes comprehensive evaluation techniques to align policies with company standards and client needs. Strong understanding of risk management principles and effective decision-making to enhance underwriting profitability.
Insurance professional with solid experience and knack for risk assessment and policy evaluation. Adept at analyzing data and making informed decisions to mitigate potential losses. Highly focused on fostering team collaboration and driving results, adaptable to changing needs. Known for strong analytical skills, effective communication, and keen understanding of regulatory requirements.
Overview
38
38
years of professional experience
Work History
Insurance Underwriter
Alfa Insurance DBA as Trexis Insurance
05.2023 - 02.2025
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
- Collaborated with agents to develop customized insurance packages, meeting specific client needs.
- Implemented innovative strategies to streamline workflow processes, resulting in increased productivity among team members.
- Improved risk assessment accuracy by conducting thorough investigations and evaluating insurance applications.
- Increased profitability by accurately assessing potential exposure levels and determining appropriate premium rates.
- Streamlined underwriting processes, resulting in faster turnaround times for clients seeking coverage.
- Conducted comprehensive risk analyses, ensuring accurate pricing for various types of insurance policies.
Food Delivery Driver
Uber Technologies Inc.
06.2017 - 10.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Receive the coveted 5-Star rating from customers after only a few months being employed and maintained that status throughout my career.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Navigated efficiently through various routes for timely food deliveries.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
Affiliate Broker
Helton Realty
03.2007 - 10.2017
- Supported new affiliate brokers by sharing knowledge of industry best practices and providing mentorship as needed.
- Secured repeat business from satisfied clients through consistent follow-ups and maintaining ongoing relationships.
- Generated new leads through networking events, social media outreach, and targeted marketing campaigns.
- Negotiated favorable terms for clients by effectively communicating their needs and requirements to sellers or buyers.
- Expedited closings by collaborating closely with lawyers, mortgage brokers, and other professionals involved in the transaction process.
Administrative Assistant
True Way Church
01.2006 - 05.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Customer Advocate
Sprint PCS
09.1999 - 07.2002
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Increased overall efficiency by streamlining workflows within the customer advocate team.
Owner, Creator
Self-employeed
02.1994 - 08.1999
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Reservations Sales Agent
U S Airways, Inc.
12.1986 - 02.1994
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Utilized analytical skills to track performance metrics related to call volume, conversion rates, and guest satisfaction scores for continuous improvement efforts.
- Streamlined reservation processes by proficiently utilizing various software systems and tools for booking and tracking reservations.
- Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
- Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
- Received #2 is letters of commendation out of 50,000 employees world wide.
- Contributed to a positive work environment, effectively communicating with team members and management to address concerns or share success stories.
Education
Associate of Arts - Counseling Psychology
Institute of Counselor Development
Mount Juliet, TN05-2010
Associate of Arts -
Fall's Business College
Nashville, TN05-1975
High School Diploma -
Cameron High School
Nashville, TN06-1971
Skills
- Claims handling
- Data interpretation
- Insurance policy expertise
- Policy evaluation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
Spanish
Elementary
Timeline
Insurance Underwriter
Alfa Insurance DBA as Trexis Insurance
05.2023 - 02.2025
Food Delivery Driver
Uber Technologies Inc.
06.2017 - 10.2023
Affiliate Broker
Helton Realty
03.2007 - 10.2017
Administrative Assistant
True Way Church
01.2006 - 05.2010
Customer Advocate
Sprint PCS
09.1999 - 07.2002
Owner, Creator
Self-employeed
02.1994 - 08.1999
Reservations Sales Agent
U S Airways, Inc.
12.1986 - 02.1994
Associate of Arts - Counseling Psychology
Institute of Counselor Development
Associate of Arts -
Fall's Business College
High School Diploma -
Cameron High School
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